Sales Customer Service

Michael D. Clark

*** ***** **** **********, ** 53066

262-***-**** ****.*******@*******.***

HVAC Regional Manager / Operations Manager

Business Growth - Infrastructure Consolidation - Proven Leadership

Highly accomplished professional seeking a career opportunity in Regional

Sales Management or Operations. Proven Performance in exceeding

expectations and Sales Growth. Extremely detail-oriented and self confident

individual with excellent interpersonal skills and the willingness to take

on any challenge. Proven track record of managing many employees;

recruiting and retaining a talented team. Hard working, over achieving and

a team player.

Professional Experience

Sure Comfort Supply HVAC Wholesaler

Milwaukee, WI Branch Manager

2009 - Present

. Responsible for Sales, margins and daily operation including accounts

receivable, invoicing, Payables, Inventory control, and purchasing

. Developed business from the ground up; growing customer base from zero

to over a hundred in three months. Securing Credit applications and

establishing credit limits

. Developed marketing programs, weekly and monthly promotions

. Established daily call reports for outside and Inside Sales team

. Drove consistent monthly Sales growth

. Daily customer contacts establishing customer service levels and

customer expectations

. Help develop companies' operation manual and training process.

Midwest Sales & Marketing Manufacturer Rep HVAC & Plumbing

Hartland, WI

Operations Manager

2003 -

2008

. Managed the entire operation of the company's three locations

. Monthly financial reports, commission analysis & financial updates;

including P & L's, balance sheets, sales analysis, payroll, Accounts

Payable, Accounts Receivable, Invoicing and Sales Support.

. Inventory management including shipping & receiving

. Negotiated and implemented health and liability insurance benefits.

Plan administrator and Trustee

. Customer Service, Manufacturer relations, Banking & Accounting

. Supported Sales Staff covering five states, processed marketing

programs and order processing for the seventeen manufacturers

represented

Notable Accomplishments:

Reduced overall expenses 15%

Streamline Expense reporting for the sales staff

Consolidated companies Insurance plans and

benefits

Developed process to improve infrastructure

communication

Michael D. Clark

Pameco Corporation HVAC / R Wholesaler

Minneapolis, MN

Regional Manager

1993-2003

. Responsible for sales, margins & profits in fifteen locations in four

States with 60 employees

. Responsible for Purchasing, and Distribution to the fifteen locations

. Worked with the Accounts Receivable Manager to maintain current

collections

. Developed and tracked bids and large quotes

. Managed and tracked Sales team performance and held weekly status

meetings

. Managed P & L's, margins and operations; including the salesmen for

the region. Reported directly to the Division

President and CEO.

. Extensive travel covering the territory supporting Sales and

Management Staff

Notable Accomplishments:

Obtained Double Digit growth annually

Increased Margins consistently year to year

Recognized as the Top Performing Region in the country in 2002

Region achieved Performance Awards in 2001,1999, & 1998 consistently ranked

in the top five in the country

Developed a

nationwide margin growth program

Systems Experience

. QuickBooks Pro 2007

. Paychex Payroll System

. ADP Payroll System

. Microsoft - Excel, Word, Power Point, Outlook

. J D Edwards - Delta faucet order processing system

. J D Edwards - Purchasing, Inventory Control and Pricing

. Worker's Compensation Claims

. 401K Trustee and administrator

. Long Term Disability & Life insurance program administration &

negotiations

. Sales & Use Tax monthly reporting

Education

Memphis State University BBA Management Minor

Finance Memphis, TN

Director of Youth Soccer Eagan, MN 1992 - 1997

League Director of Youth Soccer Southern District of Minnesota

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