Customer Service Human Resources
Resume:
PAMELA DE LA TORRE
abj6ub@r.postjobfree.com
La Mesa, CA 91942
_________________________________________________________________________
KEY STRENGTHS AND ABILITIES
Recruiting Strategic Planning Compensation/Benefits
Customer Service On-boarding Safety and Security
Performance Management Employee Relations Event Planning
WORK EXPERIENCE
Human Resources Management______________________________________________
. Recruited, hired, assigned, on-boarded, trained, motivated and evaluated
staff and volunteers.
. Maintained and exceeded compliance with relevant state and federal laws
including Medicare regulations; HIPAA, FEHA, EEO, ADA, State of CA Title
5, Title 22; Title VII.
. Facilitated employee relations; conducted performance management.
. Maintained employee and payroll records; processed Workers Compensation
claims.
. Developed facility-specific safety, security, prevention and emergency
procedures; produced CAL/OSHA Injury and Illness Prevention Programs.
. Planned and coordinated trainings, team-building exercises and other
special events.
Communication____________________________________________________________
. Acted as an effective liaison between programs, schools and parents in
diverse communities; developed new programs at the request of school
districts.
. Consulted with public schools and cities of San Diego, El Cajon and
Chula Vista to ensure well-coordinated programs and opportunities for
children and youth.
. Created manuals, newsletters and brochures; compiled statistical and
grant reports.
. Responded quickly to and resolved staff and client problems, needs and
requests.
. Strong written and verbal acumen; effective interpersonal skills.
Program Management_______________________________________________________
. Audited confidential patient charts, both physical and electronic, for
Medicare eligibility.
. Handled a caseload of over fifty nursing homes throughout the Western
United States.
. Provided in-service training to facility staff; improving communication,
easing the ordering process, resulting in fewer errors.
. Submitted highly detailed reports, including inventory and documentation
audits of sensitive information, quickly, accurately and efficiently.
. Organized, implemented, and produced and administered budgets for a
variety of year-round developmental and recreational programs for
children and youth.
. Designed core curriculum for children and young adults.
. Developed and presented employee orientations, trainings and workshops.
Directed program participant registration processes.
. Oversaw many complex projects to completion, including accreditation,
licensing, conditional use permits, grants, contracts and case
management.
Pamela de la Torre, page 2
WORK HISTORY
Area Coordinator- ProClaim AMS, a subsidiary of Gulf South and PSS World
Medical, Franklin, TN. Implementation and procurement of the Medicare DME
billing process in
long-term care facilities; independently managed territory; instructed and
updated facility staff on variable Medicare regulations and eligibility
requirements.
2006 -2009
Site Supervisor - Child Development Associates, Inc., Chula Vista, CA
Managed a state-licensed, Title 5 preschool in a diverse setting;
oriented, trained and supervised a staff of twelve and 4 volunteers. HR
Tasks: 20%. 2005-2006
Director, PM Childcare - Kid's Depot, Inc. Chula Vista, CA
Co-managed a unique childcare program designed to help the community with
evening and weekend care hours. HR responsibilities: 20%.
2003-2005
Tutor, Discrete Trial Method - B.E.S.T. Services Inc., El Cajon, CA
Tutored children and young adults with moderate to severe retardation at
Madison High School; supervised children with Autism in a respite program.
2003-2005
After School Program Coordinator - Jamul-Dulzura Union School District.
Jamul, CA
Managed program and budget for over 500 school children and adult ESL;
recruited and oriented vendor instructors; completed 21st Century Grant. HR
tasks: 20%. 2002-2003
AM/PM Coordinator - San Diego County 4-H Youth Education Foundation, San
Diego, CA
Managed programs, budget and staff for eight school-age childcare programs
in El Cajon and Chula Vista; coordinated training and events. HR
responsibilities: 40%. 2000-2002
Director, Child Care Program - Copley Family YMCA, San Diego, CA
Managed eleven childcare programs in diverse settings; recruited, trained,
motivated and evaluated teaching and support staff. Planned community
events. HR tasks: 30%. 1999-2000
Director- Ascension Lutheran Children's Center, San Diego, CA
Increased state license from 35 to 90 preschool and school-aged children;
recruited, on-boarded, trained and evaluated staff; implemented inclusion
of children with special needs. HR tasks: 40%
1991-1998
EDUCATION, TRAINING, CERTIFICATES, OFFICE SKILLS
San Diego State University: Liberal Arts/Studio Arts
(73 units of credit)
Grossmont College: Liberal Arts/Child development
(72 units of credit)
Grossmont Adult School: Workplace Communication Skills/Customer Service
Certificate
Grossmont Health Occupations Center: Medical Terminology
Certificate
SDSU Extension: Human Resources Management Certificate, expected
completion: 06/2011
Microsoft Office Suite, printers, copy machines, scanners, fax machines,
internet/intranet
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