Quality Assurance Management

RESUME

Sushmita Battula

**** * **-*** *****

Austin, TX - 78746

Phone: 512-***-****

Email: abj6u7@r.postjobfree.com

Education: MBA

Status: US permanent resident

Work Summary:

. I am a Senior Quality Professional with over 10 years of total industry

experience in Quality Assurance and software development of various

commercial applications in Client/Server environment and web

applications. 7yrs have been in a financial Services Industry and rest in

Healthcare/Insurance/Software Industry.

. Worked as a Lead and monitored the whole process of testing to ensure

deliverance of a Quality product and within time boundaries.

. Worked on an Agile and Scrum methodology project.

. HP certified on QTP automation tool.

. Set up environments for testing of both client server and web based

applications on various platforms. The environments were built on virtual

machines using VMware workstation. I have set up MSSQL Server/Oracle

databases/Operating systems/IIS webserver. I have Full knowledge of the

various tiered applications, platforms, their architecture and the

networking between the different servers.

. Extensive testing done on SQL2000/2005/2008 databases using T-SQL for

extracting information along with trouble shooting of the customer issues

through restore of database export or a backup copy.

. Handled testing of web based applications on .Net Framework platform

using ASP.net and ASP.

. Handled the estimation/scheduling and the full test planning for 3

service packs of the software beginning with installation of the builds

on various environments and its validation testing.

. Extensive use of SQL for update and retrieval of data for testing of data

integrity and various other issues.

. Knowledge of SOA and worked on Functional/Performance/Interoperability

testing of Web services on .Net framework using SoapUI/SOAPSonar tools.

. Knowledge of source code/Version control systems.

. Working knowledge of Visual studio team systems.

. Knowledge of Data warehousing - ETL

. Expert in complete System Analysis, Design, Development, Testing,

Maintenance, Enhancement and Quality Assurance of software applications,

Testing functions & requirements.

. Strong in gathering and analyzing Business and system requirements and

designing plans using logical and physical data modeling.

. Expertise in Writing, Executing and Maintaining Test Plans, Test

Procedures, Test Cases according to the business requirements.

. Extensive experience in manual testing.

. Capable of taking complete ownership, accountability and responsibility

for the delivery of error free projects.

. Managed and scheduled various resources and activities.

. Followed various strategies like Black Box, White Box Testing in Testing

Process, Verification and validation of System data, Gap analysis of User

requirements and functional specifications.

. Exceptional in documentation - Authored, verified and enhanced User's

Manuals. Created wiki pages for policies procedures and approvals of Test

plans.

. Experience in Functionality Testing, Integration Testing, System Testing,

Regression Testing and User Acceptance Testing.

. Was part of a team involved in automating manual scripts using Automation

tools like Quick Test Pro (QTP), Test management and Defect Tracking

using Quality Centre.

. Experience in MS Project and MS Office tools like Word, Power point,

Excel.

. Experience in writing queries and executing stored procedures using SQL.

. Ability to handle multiple tasks and work independently.

. Good problem solving/troubleshooting expertise and organizational/time

management abilities.

. Excellent communication and Presentation skills.

TECHNICAL SKILLS

Testing Tools: Mercury Interactive tools Quality Centre, Quick Test Pro

9.2(Certified)/10, SoapUI, Heat

Bug Tracking Tools Devtrack, Bugzilla, JIRA, Bugnet

Environments Sharepoint, Visual Source safe, Wiki,

Clarity - a PEP tool, HP Service Manager client,

SVN,CVS, Visual Studio 2005

RDBMS: SQL Server2000/2005/2008/MSDE, Oracle 8i/9i/10g, 11g Client

Languages: SQL, PL/SQL, VBScript, ASP.NET, ASP, HTML, DHTML, XML

Operating Systems: Windows 2003/XP/2000/98/NT/, UNIX (Solaris/AIX/HP)

Web Servers: IIS 5.0/6.0,

Platform: .Net Framework (1.1 and 2.0,

3.5)

EXPERIANCE:

2010 January - August

Company: Computer Sciences Corporation (CSC)

Quality Sr. Professional

CSC is the 6th largest software company in the world handling mostly

government projects.

Responsibilities:

Worked on Health Care/Insurance Projects of various States involving Claims

Processing

. Worked on Testing of a Batch Processing and transactional application

(Health Care- Early Intervention) which involved extensive usage of

SQL for data interpretation and manipulation.

. Tested a State Government Web Application Project (Drug Addiction

Services) within a very tight Schedule.

. Tested SSIS Packages for submission of Claims using Microsoft Visual

studio 2005.

. Creation of Test Plan, Test conditions and Test Results in Sharepoint

and Visual source safe.

. In charge of Full Regression testing of Reconciliation of Claims for

the state of NYC

. Running of Fund Recovery of claims according to statutory guidelines

. Using tracking tool JIRA for defect tracking and resolution.

. Processing of ERA - Inbound and Outbound 835/837 files using BizTalk

Server

. Handled payment processing via EFT as well as Paper Remittance advice.

. HIPAA Compliance

. Claims were handled for Medicaid, TPL, SDOH, HRA Insurance Program.

. Tested the full application for handling Rejected TPL claims from

Gateway - clearing House. Interacted with business Analysts for

bringing changes in Requirements, development and Production support

team.

. Handled the management of Releases - builds involving stored

procedures, dataonly scripts, tables, indexes, Installing Services,

core application to QA from development and then to Production.

. Defect and Progress Reporting for the state to management

2009 October - January 2010

Company: Corporate Personnel (Client: Quest Diagnostics - ExamOne -

Insurance Services)

Sr. Quality Consultant

Responsibilities:

. Worked on an International Web application Project for Canada and

India which was being upgraded from .Net 1.1 to 3.5

. Created Test Plan and Test Conditions.

. Used Bugzilla for defect tracking

. Wrote complete documentation as no requirements were available.

2007 May - 2009 June

Company: Questionmark Corporation

Title: QA Analyst/Tester - Change Management/3LS

Questionmark Corporation is one of the leaders in the assessment software

industry. The company's assessment management system enables educators and

trainers to create, administer, and report on Quizzes, tests and exams

worldwide. It has various products and add ins of its products.

Responsibilities:

. Was inducted for starting the QA department in Change Management for

releasing Service Packs for products.

. Have set up Procedures and Policies for Service Pack Releases and

Hotfixes.

. Sole in-charge of release of Service Packs and therefore responsible

for getting approvals and the final release of the Service Packs on

due date.

. Created the Service Pack Test plan documents for Change Management.

. Incharge of creation of wiki pages for every Hotfix and Approval of

Service Packs and keeping them updated.

. Set up different environments that the product supports using virtual

machines.

. Worked on QTP 9.2 and Descriptive Programming framework .

. Used the bug tracking software DevTrack and CRM tool HEAT to track

and document bugs and issues.

. Extensive Testing of Installers by Install and uninstall of setup

launchers and .msp and .msi files.

. Tested web services (qmwise) - qm Web Integrated Service Environment

using SoapUI/SoapSonar.

. Hands on Installation of Windows 2003/XP

. Worked with SQL Server 2005, Oracle 9i, 10g, and 11g client.

. Installed and did testing on VMWare Workstation.

. Set up and configured IIS webserver 6 on Windows 2003 and XP and

Microsoft's web platform .NET Framework 1.1 and 2.0.

. Knowledge of configuring SSL.

. Used ETL for an in-house product called Result Management system.

. Use of tool such as Beyond Compare for helping the developers with

Issues.

. Agile testing and Scrum methodology was being used.

. Gave updates to the documentation team for the preparation of the

knowledge base articles for new features.

. Interacted with Product Management for new features, development

team, Installer team, Documentation and the Analysis and

Psychometrics team for release of a Quality Product.

. Handled Applications in Languages such as Dutch and German.

. Evaluated VSTS, Netsuite and Fitnesse tools for the company.

2006 May- 2007 March

Client: First Marblehead

Title: QA Lead

First Marble head is among the largest educational loan service providers

in the nation, offering broad range of loan products. Major services of the

organization include distance application process by phone and online.

Responsibilities:

. Leading the team of 4 QA engineers through multiple product releases.

. Responsible to deliver the product within the scheduled time.

. Responsible for identifying, importing data and maintaining the dataset

library for the Test Lab.

. Installed the Software in the Test Environment for various customer

implementation Projects and maintained it till the release of the

Project.

. Handled Multiple Test Environments for the various Customer Projects.

. Project Planning and executing the Quality Assurance and Release

Activities such as schedule, resources and scope planning.

. Reviewing all the Product Requirement, Functional Specification documents

and guide the QA team to develop and deliver the test plan and test

cases.

. Closely working with the Professional Service and Product Management

Teams to understand the product and customer requirements/issues to

deliver their needs.

. Evaluate the QA tools and guiding the team to deliver the high quality

scripts for the automated testing.

. Responsible to conduct walkthroughs and bug review meetings periodically.

. Planning and coordinating with different development teams, documentation

team, Installation team and Release Team to release the product in

different phases from Alpha to Final.

. Planning and estimating the automated and manual testing and resource

allocation.

. Quality centre was used for Requirements gathering, Test Planning, Defect

Tracking and Reporting.

. Responsible for extracting Requirements Traceability Matrix and

reporting.

. Designed the Test cases by indicating the actual steps that need to occur

in the test, also specified the pre-conditions, post-conditions, data and

detail expected results using Quality Centre.

. Generate and provide periodic status report to the upper management about

the quality of the product and supporting information such as testing

status, bug trends, backlog, frequency of builds to make key decisions

before product certification and release.

. Coached, mentored and encouraged engineers to strive for better product

quality through constant improvements in testing methodologies and

processes.

. Managed annual team performance review process. Provided constant

feedback to team members to help complete performance goals. Created Team

structure to promote career growths through opportunity

1999 - 2000 Client: Stock Holding Corporation of India Limited -

Financial Services

Title: QA Lead - Stock Direct Application (Broking)

Stock Holding Corporation acts as a Custodian/Depository/Brokerage firm.

Its clients were major financial Institutions, Mutual Funds and Trust

funds. All capital market transactions were done on behalf of the clients.

Stock Direct was a new web based trading system being launched by the

company. The backend of which was Oracle. The intended purpose of the

product was to enable customers to do online trading, fund and share

transfers with SHCIL taking care of the settlement. It was a three-way hand

shake between leading brokers, national and international banks and SHCIL

as the crux of Stock Direct. The customers had online services such as

account opening, checking their funds and security positions, routing the

order to the broker of their choice and buying or selling the shares of

their choice, the company would in turn do the necessary fund and share

movements for the customer.

Responsibilities:

. Performed analysis, scope and testing for the QA testing phases of

various business functions like Account Registration, Application for

conversion of dematerialization account to stock Direct, Purchase

advance account, Names and signatures of holders, Tariff collection,

Registration with brokers, bank details, declaration etc.

. This needed extensive interaction with developers, business analysts,

Project managers and business users.

. Designed the Test cases by indicating the actual steps that need to

occur in the test, also specified the pre-conditions, post-conditions,

data and detail expected results in excel sheet.

. Performed extensive Manual Testing, Functional or Integration and

System / or End-to-End testing. Extensively co-ordinated and executed

several data driven testing.

. Extensively used SQL queries for validation of data against files and

reports and also extract data from other database or files.

. Was responsible for maintaining and monitoring the daily defect report

and daily test progress report and also overview the final test

execution and final defect report.

. Worked closely with the development team to get proper update for the

defect and when fixed to do the retesting and regression testing as

required.

. Conducted exclusive UAT testing for the stock direct conversion

module.

1997 - 1999 Stock Holding Corporation of India Limited

QA Analyst - Corporate Actions Application

1995- 1997 Stock Holding Corporation of India Limited

Title: - QA/Business Analyst - Primary Markets

1994 - 1995 Stock Holding Corporation of India Limited

Executive - Collections

1993 - 1994 Stock Holding Corporation of India Limited

Management Trainee

. One year of on-the-job training, encompassing settlement handling,

clearing house sales, market operations, custody management, benefits

collections, client servicing and company interface.

Training undergone:

. Latest version of Test director, Loadrunner, QTP, Winrunner

. In house training on SQL/PL SQL

. Visual Basic at NIIT a Microsoft training partner

. Customer Relations and Satisfaction - Tata management Training Center

. Program for Depository participants - National Securities Depository

Limited

. Developments in Indian Capital Market - National Stock Exchange -

Mumbai

. Executive Development Program - Stock holding Corporation - Mumbai

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