Administrative Assistant Manager
Resume:
Rosalie E. Hansen
***** **** ******, ****, ** ***38
*************@*****.***
PROFESSIONAL Innovative, creative and proficient with a high
PROFILE level of integrity and focus on developing and
maintaining effective work relationships
Professional with extensive experience working with
senior and executive management
Demonstrated ability to maintain confidentiality and
conduct behavior and communication with diplomacy
and tact
Strong organizational skills and a track record for
developing/managing systems and processes in a
fast-growth business
Problem solver with ability to prioritize to meet
deadlines, make decisions, and manage competing
demands
Analytical with advanced proficiency with Microsoft
Office applications (Access, Excel, Word, Outlook,
PowerPoint, and Visio)
Strong knowledge of PeopleSoft 8.8, Salesforce,
IMPAC, Ceridian, CRM, HRIS, SAP, Lotus Notes,
SharePoint Portal Server, ACT 2000, Adobe PhotoShop,
Adobe Publisher, Map Point, D&B Market Spectrum,
AS400, Genesys and proprietary relational databases
and web-based tools
PROFESSIONAL Partner with national account executives in the
EXPERIENCE planning, research, production and execution of all
projects, communications and documentation presented
G&K Services, to prospects and current customers.
Minnetonka, MN Coordinate and implement promotional collateral,
direct mail campaigns and internal and external
Marketing & customer publications/newsletters. Includes working
Implementation with internal subject matter experts, corporate
Specialist, marketing and outside vendors as needed.
National Implementation includes production, distribution and
Accounts tracking of results.
Department, Create templates for capabilities, cornerstone and
2/06 - present business review presentations in conjunction with
the national accounts executives and directors of
sales. Ensure all presentations are completed
accurately, professionally and in a timely manner.
Maintain G&K branded identity in all aspects of the
documentation.
Manage the development of project plans for request
for information (RFI), quotes (RFQ) and proposals
(RFP) including securing resources, clarifying
responsibilities and establishing deadlines. Gather
necessary information as an individual contributor.
Follow up on data required from subject matter
experts to ensure timely and accurate completion for
prospects and renewal accounts. Responsible for
appearance, accuracy and consistency of final
products.
Develop, implement and maintain national accounts
SharePoint intranet web site and request for
proposal resource library. Manage overall design
and functionality integrity of the solution from a
business and IT perspective. Maintain content
integrity and ensure resources are properly
created/collected, reviewed, approved and published.
Provide national accounts executives with
comprehensive research on current and prospective
customers including: D&B Market Spectrum Family
Tree, coverage analysis, current customer query,
news tracking via D&B Hoover for prospects and
existing customer pipelines. Conduct requested
research, analyzes customer data and provide
summary.
Coordinate national account customer and industry
tradeshows and conventions. Work with external
tradeshow vendors to coordinate the selection and
distribution of appropriate tradeshow booths,
graphics and other properties. Arrange for
shipping, installation, dismantling and return of
all tradeshow properties. Develop all marketing
materials and collateral.
Partner with implementation manager on national
account new and renewal business roll-out process to
the field including pre-install, install and post
install functions: conduct rollout meetings, manage
IPL set-up, develop direct or sales rollout
announcement, complete rollout
documentation/package, create field selling tools,
coordinate IMPAC CED updates, install date and
follow up.
G&K Services, Administrative Assistant II, Labor Relations and
Minnetonka, MN Learning & Development Departments
Administrative Assistant, Learning & Development
Department
Shavlik Coordinated full office manager and human resource
Technologies, specialist functions as well as safety,
Roseville, MN administrative, quality, and facilities functions.
Office Led in the development, implementation research, and
Manager/HR planning of internal publications and
Specialist, communications. Drove concept development,
9/03 - 2/06 creativity, copywriting and managed full execution
of deliverables for assigned projects.
Implemented communications via design and
publication of a monthly corporate internal
newsletter, " Shavlik Highlights".
Assisted human resource director in development,
implementation and maintenance of new corporate
rewards and recognition program and orientation
program.
Coordinated the execution of corporate events,
training seminars, benefits and meetings.
Assisted VP of sales/marketing in preparing for
conventions and tradeshows such as: RSA Conference,
InfoSec UK, Microsoft Tech Ed, Gartner Events: IT
Symposium, Data Center, Security, AFCEA & NIST
(government).
Maintained ACT and CRM systems with accurate current
and former employee information along with the
recruiting database for accurate information of
EEO/AA data for EEOC statistical reporting and
affirmative action plan.
Proactively developed, implemented and maintained
job descriptions, employee handbook and new hire
packets.
Oversaw contracted services including facilities
expansion, construction and maintenance. Interfaced
with all departments to ensure compliance of all
applicable codes, standards, procedures and laws.
Performed duties relating to the planning,
designing, construction, security and operation of
office facilities. Planned and oversaw work
performed by outside contractors relating to power,
security, electrical and HVAC systems, furniture
installations and reconfigurations, internal
employee moves and office equipment maintenance.
EDUCATION Bachelor of Science in Business Management
Cardinal Stritch University, Milwaukee, WI
VOLUNTEER Event & Art Director, Midwest Ski Otters Waterski
Team, White Bear Lake, MN (Non-profit)
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