Customer Service Administrative Assistant

QUALIFICATIONS

Six years of experience providing office administrative and clerical

support, including handling confidential information. Self-starter with

strong customer service and human resource background. Serve as primary

contact for and liaison between management, personnel, clients, and

vendors. Proficient in Microsoft Office Suite. Skillful with applicant

screening; employee orientation, evaluation and placement. Skilled in

developing and implementing new safety, training, and employee orientation

programs.

EDUCATION

University of Phoenix Anticipated date: 07/2012

Atlanta, GA

Bachelor's of Science Psychology

EXPERIENCE

ITT Technical Institute, Atlanta, GA

5/2008-4/2009

Academic Secretary

Responsible for providing quality secretarial duties and executes special

assignments requiring and judgment.

. Examines correspondence, memos, materials received. Initiates relevant

action such as replying to request by sending a form letter, arranging

meetings, or compiling recurring reports.

. Type letters, reports, and forms, from rough drafts, making changes in

grammar, punctuation, and spelling as needed.

. Record and transcribe dictation and meeting

. Screens and direct calls and visitors, maintains appointments and work

schedules, secures accommodations for supervisor

. Coordinate other functions within a defined area as assigns, serving

as an effective liaison between supervisor and internal and external

contacts

. Establishes and properly maintains an effective recordkeeping system

for correspondence, reports, supplies, and other source information

. Provides communication to students and employers regarding employment

activities and opportunities.

. Assists the Director of Career Services in conducting periodic follow-

up reports to determine employment success of graduates and employers'

satisfaction with the quality of education.

. Researches opportunities for current students and alumni by accessing

local job search web sites, newspapers, state and local employment

agencies and other creative means.

. Maintains department files, supplies and other sources of information

or items on record.

Community Bible Fellowship Church, Hampton, GA 3/2004-9/2008

Administrative Assistant

Responsible for providing quality administrative support to the Pastor

and the Church

. Relieved management of administrative duties and all projects

. Coordinated workflow ;Took initiative in manager's absence

. Checked all incoming request before deadline dates; Researched,

analyzed, drafted, or abstracted reports

. Set up "exception reporting" system to handle routines without

supervision

. Ordered all company supplies; updated mail/phone directories

Clayton County Department of Family and Children Services, Atlanta, GA

5/2007-4/2008

Case Worker Assistant

Responsible for promoting self-reliance, prevention, and protection by

serving as a catalyst for healthy families and communities

. Helped case managers interview clients to determine appropriate

service needs

. Developed assistance plans for the need of the client to maintain

stability

. Created and updated manual; Maintained records required for follow-up

. Encouraged clients to utilize given notices of communities activities,

resources, and services

. Provides emergency assistance, crisis intervention, and clothing bank

referrals

Wendy's, Atlanta, GA 01/2003-

5/2007

Head Cashier

Responsible for performing all necessary work activities to provide

excellent customer service to the public.

. Recruited, interviewed, trained, and motivated new staff

. Provided excellent customer service; Educated customers on store

products

. Responsible for meeting individual productivity goals set by upper

management

. Responsible for accurate computer records of inventory

. Responsible for learning new product construction and communicating

concepts to all staff

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