Customer Service Administrative Assistant
Resume:
Objectives
Entry level Medical Assistant/Entry level Administrative Assistant
Education
Medical Assistant (December 2010) Herzing University Online Madison, WI
Administrative Assistant (April 2007) Tennessee Technology Center Clarksville, TN
Courses included administrative procedures, Technology Foundations, worker
characteristics, Word, business college math, computer concepts, professional
development, business English, office procedures I and II, intermediate document
processing, spreadsheet applications (Excel), database applications (Access), business
communication, PowerPoint, Outlook, medical transcription, desktop publishing, applied
computer integration, and Accounting.
Experience
Pre-K Lead Teacher/Daycare Worker (September 2008 - March 2010)
Blessed Beginnings Daycare (Clarksville, TN)
Ø Responsible for supervision and management of a class of fourteen preschool children
Ø Teaching preschool education
Ø Developed a rapport with the children, parents, coworkers, and visitors
Ø Developed age group curriculum lesson plans
Ø Planned activities for the day, week, month(s)
Ø Upkeep all materials, educational equipment, toys, and computer equipment
Ø Maintain records of the children’s progress
Ø Maintain up-to-date information of students and patents
Ø Prepare and cook breakfast and lunch following state standards
Ø Collected and recorded payments received for childcare
Ø Sent out important information to parents as needed
Ø Set up dates or appointments for parties, outings with kids, new applicants
Ø Inventory of supplies needed for daycare
Ø Supervised all activities to ensure the safety of kids at all times
Customer Service Representative (February 2009 - May 2009)
Convergys (Clarksville, TN)
Ø Handle inbound customer service calls for ATT
Ø Use computer to access customers information, updated or corrected information
Ø Processed credit cards debit card, bank account payments
Ø Troubleshoot phones-Tier 1 Technical support
Ø Scheduled payment due dates, payment arrangements
Ø Activate or reactive cell phone service
Ø Analyze customers problems properly and develop logical solutions
Ø Processed paperwork for customers, High level adjustment requests
Patient Support Assistant (August 2007 - February 2008)
Western State Hospital/Crown Services (Hopkinsville, KY)
Ø Work under the direct supervision of charge nurses, registered nurses
Ø Assisted the nurses with patient care and handling
Ø Maintained files and correspondence
Ø Take vital signs such as patient blood pressure, respirations, pulse, and temperature
Ø Maintain the cleanliness of ward areas such bathroom, laundry room, stock room, linen
closets
Ø Maintain nursing station in a neat orderly manner
Ø Performed a range of clerical duties that supported the operations of the admissions unit
Ø Assemble and upkeep information in patients charts
Ø Ensured that all patient information is transmitted to nurses, charge nurses
Ø Answered unit phones, transferred calls, taking and forwarding messages
Ø Followed standard precautions when caring for patients
Ø Mentor new staff members
Skills
} Type 50 wpm
} Office letters, memos, reports
} Inventory
} New Patient admissions
} Registrar
} Customer Service
} Telephone Reception
} Windows operating systems,95, 98, 2000,Windows XP, Windows Vista
Training
} CPR/AED certified
} Childcare Training (Hours)
References
} Available upon request
Tarneisha
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