Customer Service Accounts Receivable
Resume:
LISA KEIL
Sussex, WI 53089
abj6rn@r.postjobfree.com
CAREER OBJECTIVE:
As you will see from my resume below I have extensive experience in the
Accounts Receivable and Collections field. I am an extremely organized and
articulate person who enjoys interacting with clients, outside vendors, and
co-workers. I have worked in all aspects of the AR field from being a team
lead to management. Please review my resume as I guarantee that I would
make a great asset to your firm. I excel working well both part as a team
and independently.
PROFESSIONAL EXPERIENCE:
Credit and Collections Analyst - Nissen Staffing/Pentair Filtration
November 2009 through May 2010
* Responsible for releasing orders on credit hold
* Credit and collections calls
* Handled incoming customer calls and conflicts successfully
* Running D&B and establishing credit limits
Assisted credit & finance department with getting their Accounts
receivables back to par. This involved contacting customers regarding their
account and analyzing their financial statements. I also streamlined
invoicing procedures including EDI & emailing invoices & statements to go
paperless. I was responsible for negotiating payment arrangements for
overdue accounts and I also recommended and implemented daily follow up
care to customers
Accounts Receivable Specialist - Western Building Products
July 2001 through August 2009 (Promoted to Specialist in May of 2003)
* Well versed in Cash Application
* Responsible for incoming and outgoing Collection calls
* Ran credit references on new customers
* Investigated and resolved short pays along with skip tracing
As a Accounts Receivable Specialist I was responsible for full cycle AR
including managing, training and supervising all aspects of the Accounts
Receivable department reporting directly to both the Controller and
Assistant Controller. Was responsible for tracking credit limits and both
placing client accounts on hold and releasing when payment criteria had
been met. I also worked on building an excellent communication system with
customers and the various internal departments including sales, which makes
me a very effective collector in a business-to-business setting. Initiated
a program for at risk customers to keep track of there progress and worked
with controller on financial forecasting and statistical analysis.
Accounts Receivable Clerk
Theinsville Lumber- 1998 through 2001
* Assisted Accounts Payable Department
* Entered orders and quotes along with matching PO's and checking
acknowledgements
* Lien Waivers
* Invoicing
Started in the accounting department assisting accounts payable, entering
orders and receiving incoming material into computer system. Due to my
diligence I was then promoted to the Accounts Receivable department as my
effectiveness with dealing with customers was noticed along with my strong
organizational expertise. At that time responsibilities then changed to
daily cash posting both off of lock box reports, direct incoming checks and
ACH wires. Handled daily bank deposits along with petty cash. Customer
collections calls were a must on a daily basis along with investigating
short pays. Also handled freight and discount issues.
EDUCATION:
. Vincent High School Alumni
. Business 101 at MATC & WCTC-Furthering education as time permits.
. Seminars included: Mastering Excel, Collecting Accounts Receivables,
How to Influence others and manage difficult conversations and
Customer focused Telephone Techniques
SPECIAL SKILLS:
. Excellent verbal and written communication skills
. Detail oriented, strong organizational and multi-tasking skills
. Excel in negotiation skills, defusing conflict and confidentiality
issues
. Extremely proficient with all Microsoft PC Applications such as JD
Edwards, Get Paid, Quick-Books/Quicken, Peachtree, Tolas, Excel,
Outlook, Oracle, MAS 90, SAP, Tiny Term and Timberline
. Very customer service oriented
. Extremely proficient at 10 key- approx 10,000 + ksph
. Salary Requirements-$13.00 to $18.00+ per hour
. WILLING TO RELOCATE FOR THE RIGHT POSITION
Contact this candidate