Diane Mattson

***** ********* *****

Reno, NV 89521

abj6re@r.postjobfree.com

OBJECTIVE

To secure a challenging and meaningful position with an opportunity for growth and

development.

WORK HISTORY

2010 Business Travel & Tours Reno, NV

Travel Agent

• Book and change trips for customers using Amadeus

• Update customer Excel database

• Research destinations, travel providers and costs

2009-2010 Wonder Oil Products Middletown, CA

Customer Service

• Process Internet, phone and email orders

• Update Quickbooks with orders and customer data

• Calculate shipping costs using Endicia

• Fulfill orders and send to customers

• Inside sales support; advise customers on product use

2008-2009 New York Life Insurance Middletown, CA

Agent Christine Schader

Diane Mattson

Office Manager

• Schedule appointments for the agent

• Schedule seminars given by the agent to groups

• Maintain proprietary sales database

• Met corporate compliance standards:

• Customer files

• Funds received

• Applications for various products

• Scheduling medical exams

• Administrative duties

• Communicate directly with potential or existing customers

2006-2007 Beer and Wine Services, Inc. Calistoga, CA

Alcohol Compliance Agent

• Assist 35 small wineries with compliance requirements:

Obtain and renew licenses to sell their products in other states

o

Register and renew products in the states which require that

o

Post product prices for the states which require that

o

Obtain product label approvals from the TTB

o

Follow up with various state agencies as necessary

o

• Maintain database for each winery:

Products including vintage, prices per state, bottler and sizes

o

Out of state license information including expiration dates

o

Out of state product registration per state with expiration date

o

Distributors and retailers in each state

o

• Explain each state’ compliance laws to my customers and co-workers

Diane Mattson

2000-2001 Millenium Broadcast Mountain View, CA

Product Tester

• Tested software during development cycle

• Maintained problem tracking systems

• Wrote or modified test plans as necessary

• Participated in design review meetings

1998-2000 InterTrade Systems Campbell, CA

Account Manager

• Monitor customer transmissions for errors

• Re-send customer transmissions if required

• Alpha tester during development cycle

• Participated in design review meetings

• Designed user interface for Window based and Internet product

• Provide inside sales support as necessary

• Wrote user documentation

1993-1998 TravelNet Santa Clara, CA

Business Analyst

• Consultant for development of Internet travel booking software

• Facilitated development of corporate travel management tools

• Managed user testing team and problem tracking systems

• Implemented customers; defining and testing customized requirements

• Support beta testers at customer site

SKILLS

Diane Mattson

• Excellent interpersonal and written communication skills

• Expert on MAC and PC

• Proficient on MS Excel, Outlook and Word

• Travel Agent; AMADEUS, SABRE, APOLLO, WORLDSPAN

• Trainer and Researcher

QUALITIES

• Customer Focused

• Self motivated; mature and dependable

• Team player; supportive and encouraging

• Problem Solver

• Detail Oriented

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