Customer Service Quality Assurance
Resume:
Kristi Quist
PO Box **, Grain Valley, MO *****
Home Phone 816-***-**** Cell Phone 816-***-****
WORK HISTORY
Feb. 2010 –July 2010, Inspector, BPS at ATK Lake City Army Ammunition Plant. Independence
MO.
Visual and physical inspection of ammunition cases for defects, assuring quality and a safe
product in a team environment
2007-2010 Cage Cashier, Argosy Casino, Riverside MO
Accountable for large amounts in cash drawer
Cash out checks and credit cards
Exchange Points for Cash, Ticket in Ticket out, and promotional coupons for cash
Responsible to balance drawer at end of shift
Exchange and sold chips for cash
Fulfills customer’s needs in a timely and friendly manner
Follows the guidelines of the company
Protect company assets
2003-2006 Customer Service Representative III, Dish Network, Littleton CO
Created new accounts and gave customers a secure feeling of the company
Retained customers and generated revenue
Answered technical and billing questions for businesses and residential accounts
Provided outstanding customer service
2002-2003 Night Stocker, Wal-Mart, Evergreen CO
Provided support for internal and external customers
Stocked shelves according to operating procedures
Followed guidelines to insure customer’s safety
Maintained inventory levels
Unloaded trucks with merchandise in a timely manner
2000-2002 Childcare provider, US Army Child Development Center, Ft Leavenworth KS
Assisted in accommodating parents
Facilitated in the development of the children
QUALIFICATIONS
Have over 10 years of customer service experience
Experienced with MS Office
Excellent Quality Assurance ratings
High customer satisfaction rate
Ability to work effectively alone or in a diverse team setting
Self-motivating and self-sufficient
Trained in various computer programs
Approximately 3 years of cashiering experience
EDUCATION
Executive Assistant Certificate, Lawrence Career College, 1999
Johnson County Community College, 1998
High School Graduate, Lawrence High School, 1997
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