Customer Service Assistant

I am answering your advertisement for employment opportunities with your

company. My name is Stacy Kirk, I have over 20 years of work experience. I

take pride in providing customer service with grace. I am a highly creative

i ndividual who is constantly learning, and accepts challenge with confidence.

I p refer a work environment that is nourishing, empowering and flexible.

M y customer service philosophy is one that is fail proof. It’s as simple as

active listening. I do my best to provide the type of customer service I expect

– which is a high standard. When dealing with a customer, I ask specific

questions to get a good understanding of their needs. I communicate my plan

to meet those needs, I follow through, and I offer my ceaseless ambition to

provide outstanding service. Service with integrity makes one approachable

so as to provide service that goes above and beyond expectations.

Professionalism is key. My customers always walk away happy.

M y work ethic is one of dedication. I like to ‘dive-in’ to my work and become

expert. It helps me to work with a group of individuals who respect my

choices, and I’m humble enough to accept their input. I take direction and

use it to do tasks better and faster and I’m not afraid to own my mistakes. I

would be pleased to apply this philosophy and my experience to the service

provided by your company.

You should hire me because I am an asset to any company focused on repeat

business. If you feel I may be a good match for this position, I would be

t hrilled to consider employment with your company. I am available to start

work immediately.

Best Regards,

Stacy Kirk

STACY KIRK

~Integrity is doing what's right, even when no one is looking~

714-***-**** cell 714-***-**** home

abj6oz@r.postjobfree.com

Professional Profile

Computer Skills

• Microsoft Office Suite; ability to create complex spreadsheets with formulas, advanced

word processing skills, creation of slideshows and web pages, and maintaining

databases.

• Quickbooks

• MRI/Timberline/Yardi

• CAD, Adobe photoshop, Corel Paint, Windows Moviemaker

• ACT

• Internet and social networking

• Cash Register, credit card processor

• Proven ability to learn any software – all my computer skills are self-taught, I have full

confidence that I can learn any software or integrated computer system to an

intermediate level within 1 week. This command is proven in my ability to learn the

operation of several different cash registers, and new software at nearly every job I’ve

had.

Work Ethic – How I work.

• Meticulous and attentive. Thoroughly monitors details and manages time carefully.

• Motivated by a real concern for quality of work; identifies problems and takes reward

in solving them.

• Superior multi- tasking talent; discipline and circumspect thinking lend caution to

decision making.

• Optimistic, courteous, and dedicated; carefully plans implementation to minimize

problems and maximize results.

• Works autonomously, at a relatively steady pace, always learning and adapting.

M anagement Style – How I lead my team.

• Focused on providing a sanctioned, proven template by which team members will

produce high quality, consistent work

• Respectful of authority and established regulations.

• Focused on how much can be accomplished by one’s team, rather than one’s self

• Persuasive communication; takes care to speak and write clearly, respectfully, and

productively, impressing a compelling and professional poise.

• Loyal and diligent in pursuing the company’s goals and protecting it from risk or

failure.

• Cautious; delegating to those who have proven results, follow up is close and will

ensure that all procedures have been followed and standards met.

• Introspective

Professional Skill Set – Skills I have acquired and honed through my work experience.

• Exceptional Customer service; at ease dealing with clients, co-workers, vendors and

superiors. Defines needs, implements resolution, follows up to ensure satisfaction,

reorganizes procedural changes where needed.

• Marketing; a natural at creating ad campaigns and promotional material, I strive to

determine need and target market interests, and then develop an offer that fulfills that

need, appealing to the moral sense or the inner voice. I like to create several resources

based on the same keynote that engages many aspects of that inner voice. My company

website is one example of my marketing aptitude.

• A/P, A/R; experienced with the process of data entry and check cutting, accepting

payments, making deposits to the bank, audits to customer and vendor accounts

requiring adept analytical and research skills, contract negotiations, petty cash, and

organizing files.

• Basic math skills with the competence to quickly calculate figures and amounts.

• Excellent spelling and grammar, aptitude for composing professional correspondence

and email.

• Answering phones/Front desk; maintains a professional appearance and a polished

disposition.

• Overhead paging system

• 10-key by touch; 12,200 sph

• Typing; 60 wpm

• Payroll; capable of recording accurate records, poised to ask questions, reviews work to

ensure precision.

• Money Handling; ability to count accurately, exercise honesty, integrity, and

responsibility.

• Order office supplies; maintains levels of needed supplies within budget.

• All office machines

• Leadership; communication, delegation and respect.

• I can comfortably stand, sit, talk, hear, see, and lift up to 50 lbs.

• Safety; conforms to safety rules and uses all appropriate safety and personal protection

equipment as required. Understanding of OSHA and HIPAA rules and regulations.

Transferrable Skill Set – Skills I have acquired through all aspects of life; jobs,

classes, projects, parenting, hobbies and sports.

• Communication

Speaks effectively, writes concisely, listens attentively, expresses ideas,

facilitates group discussion, provides appropriate feedback, negotiation,

persuasion, reports information accurately, editing for

content/grammar/spelling, networking, experienced with answering phones

and speaking over a paging system

• Research and Planning

Forecasting and predicting, creating ideas, identifying problems, solving

problems, imagining alternatives, identifying resources, gathering information,

setting goals, extracting important information, defining needs, analyzing,

developing evaluation strategies, maintaining constant knowledge of market

conditions and competition

• Human Relations

Developing rapport, being sensitive, listening, conveying feelings, providing

support for others, motivating, sharing credit, counseling, cooperating,

delegating with respect, representing others, perceiving feelings and

situations, assertive, maintains professionalism, integrity and grooming,

demonstrates initiative and personal awareness

• Organization, Management, Leadership

Initiating new ideas, handling details, coordinating tasks, managing groups,

delegating responsibility, teaching, coaching, counseling, promoting change,

selling ideas or products, decision making with others, managing conflict.

• Work Survival

Implementing decisions, cooperating, enforcing policies, being punctual,

managing time, attending to detail, meeting goals, enlisting help, accepting

responsibility, setting and meeting deadlines, organizing, making decisions.

• Artistic Ability

Makeup Trade, aptitude for drawing and painting, color theory and

coordination, photographic composition, interior design, jewelry making,

sewing and needlework, entrepreneurship creating crafts that intrigue my

customers.

Online Portfolio

www.lash-out-loud.com – my professional website

Work History

July 2008 – Present

Lash Out Loud -- Eyelash Extensions

Owner

Self employed performing eyelash extensions to my clients. I am responsible for all aspects of

business; sales, accounting, marketing, applying the extensions, and conforming to state laws

for safety and business ethics.

June 2007 – July 2008

Dr. Grazer – Plastic Surgeon

Accounting Manager

Responsible for daily maintenance of check register, A/P, A/R, cutting checks, payroll,

maintaining financial surgical records, ordering office supplies, ordering

botox/jeuvaderm/skincare supplies, tracking all aspects of office expenditure, monitor petty

cash box, vendor contracts, marketing to increase revenue, creating contracts and legal

correspondence, recordkeeping, filing, maintaining tax records, and special projects.

February 2005 – February 2007

Lowe’s Home Improvement Warehouse – home improvement product sales

Head Cashier

H ired as Cashier and promoted to Head Cashier. Attended Lowe’s Management Orientation

T raining.

Responsible for running the front end. This task required a team-player approach, helping

cashiers to help customers, overseeing breaks, overseeing till levels, following loss preventions

guidelines, ensure compliance with training requirements, volunteering for special projects,

maintaining cleanliness of the store, and providing unrivalled customer service. Attended

monthly cashier meetings, performed opening and closing store procedures.

October 1998 – December 2004

Insignia ESG, Inc. – Commercial property management

Accounting Assistant

Assisted house Accountants in management of client accounts. Hired as Administrative

Assistant to VP Operations, promoted laterally to Accounting Assistant and later to AA2.

As assistant to the house accountants, I performed data input for maintenance of client

accounts. This task required processing all paperwork from the accountant by inputting to the

clients’ accounts. Paperwork included adjustments to accounts, general ledger adjustments,

generating and mailing monthly statements, applying rents to client accounts, inputting

property invoices, cutting and mailing checks, generating monthly ledger reports, maintaining

monthly files for each property, packing up all files at year end, maintaining vendor W9’s, and

keeping open communication with the accountants. I worked on TFCU and The Irvine

Company portfolios.

As administrative assistant I was responsible for distributing mail, office supplies, answering

phones, composing inter-office memos, sick and vacation time, monitoring petty cash, special

projects, keeping the break room clean and stocked, and organizing inter-office events.

November 1997 – April 1998

Marum Associates

Receptionist

Responsible for answering phones and greeting clients, re-organizing filing system, putting

together proposals and mailing them by deadline, operating the CAD system to print out

landscape plans.

June 1995 – October 1997

Blake Construction Inc. – GC

Secretary

Responsible for daily correspondence to subcontractors, processing change orders, monthly

statements, vendor communication, maintaining vendor W9’s, filing, composition of

professional correspondence for project managers, transcription, meeting minutes, processing

expense reports, ordering office supplies, assisting other secretaries as needed, and answering

phones.

References

References available upon request.

Contact this candidate