Cecilia A. Sisco-Frazier

**** *. ***** ***** *****

Chandler, Arizona 85286

Cell: 661-***-****

Home: 480-***-****

abj6os@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 11 year's professional experience with proven ability to complete

assignments in an accurate, efficient manner. Major strengths include

professionalism, in-person client and customer interaction. Consistently

produce high quality results with established time constraints, excellent

interpersonal, verbal and written communication skills and extremely well

organized. I am highly adept at multi-tasking, managing time efficiently

and coordinating a number of activities simultaneously. Detail oriented

with proactive approach to problem solving and prevention. I recently

relocated to Phoenix and can begin immediately.

EXPERIENCE

12/2008-04/2010 Silgan Plastics Corporation

Chesterfield, MO

Administrative Associate-Midwest Sales Region

o Provided sales support to the Director of Midwest Sales, 3 National

account managers and 2 account managers while providing additional

support to Marketing & Pricing departments thereby allowing the Midwest

Sales team to have success with customers and annual sales

o Prepared MMR (Monthly Management Report) in Excel by compiling 5 account

manager's monthly customer sales revenue and volume importing the monthly

information into an Excel spreadsheet for Director's review and final

submission to Finance

o Obtained annual revenue and volume, monthly and year-to-date, from

Dashboard for MMR

o Interacted with both direct customers and distributor partners by

providing assistance with bottle inquiries, specifications, requests for

quotation, bottle sample requests, resin change announcements, pricing

summaries, quotes and bottle specification drawings

o Researched and provided account managers with bottle comparisons,

supplied bottle drawings, placed sample bottle orders for customers in

Oracle system, interacted with the manufacturing plant to request samples

and place customer sample orders

o Assisted Marketing with customer leads in the Private Industry market for

account managers and entered lead customer contact information into CRM

for proper sales representation and fielded sales department calls

directing to proper sales representatives

o Acted as a liaison between account managers, customers and customer

service

o Notified customers and distributors of market resin price announcements

through CRM, distributed announcements and provided new pricing quotes

within 30 days

o Coordinated and administered the new price quote changes to customers and

distributors

o Maintained Midwest Sales Regions customer database in Excel and CRM

o Created requisitions in Oracle for office supplies, Package of the

Quarter Awards for Marketing and plaques for award distribution

o Utilized Oracle to research information for reports or Power Point

presentations

o Maintained CRM customer database and created reports for account managers

to assist with the MMR

o Wrote Administrative Associate job procedure for Director and updated as

the position evolved

o Coordinated general office management, travel arrangements for Director,

coordinated quarterly Sales department meetings, maintained customer

contracts, scheduled teleconferences through MS Outlook, created Power

Point presentations, and Director's calendar

o Assisted South Central region, Director and 6 account managers with resin

price announcements through CRM, distributed announcements and provided

new pricing quotes within 30 days for their customers and distributors

12/2005-02/2008 The Law Offices of Young Wooldridge, LLP

Bakersfield, CA

Paralegal-Personal Injury Plaintiff

o Assisted attorney with the successful management of over 100 client cases

involving civil litigation matters related to personal injury, wrongful

death, medical malpractice and premises liability

o Prepared exhibits for trial, mediation binder and arbitration binders

o Coordinated attorney's depositions with plaintiffs, defendants and

retained expert witnesses

o Communicated and met with clients for medical case updates, provided

attorney with updated case reports and accompanied female clients to IME

(Independent Medical Exam) requested by defendant's attorney and met with

their medical expert

o Prepared Case Management Conference Statements, Mandatory Settlement

Conference Statements, Trial, Pre-Trial Documents, Motions, Arbitration

Briefs, Mediation Briefs, Notice/Notices of Deposition, Subpoenas, trial

exhibits, arbitration binders and mediation binders for attorney review

o Filed and served litigation documents with court and opposing counsel

throughout the litigation process

o Completed all forms of discovery and exchange of information to

defendant's counsel and propounded discovery to defendant once reviewed

by attorney

o Managed attorney's trial court calendar and created correspondence for

attorney to clients and experts

o Assisted attorney by obtaining trial experts through TASA

o Met with attorney for case updates relating to the next step in client's

litigation process

o Prepared internal settlement distribution for client's

06/2005-11/2005 Edward J. Thomas, Esquire

Bakersfield, CA

Paralegal-Family Law

o Evaluated client assets & liabilities utilizing community property

spreadsheets, disso master and personal financial analysis in Excel to

assist in calculating spousal and guideline child support

o Assessed client's financial status by verifying income, property, IRA's,

financial documentation stating client's assets and met with clients for

information

o Managed client cases for attorney, analyzed client's income, verified

community and separate property

o Attended court hearings with attorney, conferred with attorney on case

status, filed legal documents with the court through a service

o Attended weekly scheduled meetings with law firm employees to insure

proper client representation and documented billable hours for work on

client cases

10/2004-04/2005 Marc Makholm, P.A.

Tampa, FL

Legal Assistant-Criminal Defense

o Managed attorney's weekly court calendar utilizing MS Outlook

o Scheduled attorney's trial and hearing dates for client cases and

documented the case

o Assisted attorney with setting up new cases, scheduled motion hearings,

filed court documents and billed clients for attorney fees

o Distributed attorney marketing material weekly for new cases, general

office assistance, phones and assisted new clients with scheduled

attorney meetings

05/2003-11/2003 U.S. Department of State

Rio de Janeiro, RJ-Brazil

Executive Administrative Assistant- American Consulate General

o Provided front office support to the American Consulate General by

coordinating his weekly schedule

o Accessed country clearance cables for incoming visitors to Brazil

o Maintained and distributed the weekly incoming visitor's list and weekly

activity report for the Consulate General

o Received a Top-Secret clearance

o Received an Extra Mile Award from the Department of State for quick

transition to procedures in assisting the CG with front office support

o Assisted with incoming visitors, correspondence, office supplies and

phones

12/2000-02/2002 Cumberland County Department of Social

Services Fayetteville, NC

Social Worker I-Daycare Assistance Program

o Managed over 500 client cases consistent with federal, state and local

mandates involving the program for daycare assistance to local military

families in Cumberland County

o Interviewed and met with new clients and existing clients to determine

program eligibility and continued program support on a monthly basis

o Analyzed client's income and verified all sources of incoming income to

determine program eligibility for new clients and continued program

assistance for on-going client cases

o Provided counseling and community service options for clients from all

socio-economic backgrounds

o Continued county training programs for changes affecting program

assistance

o Attended weekly meetings for program assistance and kept client's cases

up-to-date with current documentation

02/1999-12/2000

Case Manager-Medicaid Assistance Program Cumberland County

Department of Social Services Fayetteville, NC

o Managed over 500 client cases consistent with federal, state and local

mandates involving the Medicaid program for families in Cumberland County

o Interviewed and met with clients to obtain sources of family income on a

monthly basis to determine on-going program eligibility

o Analyzed and calculated client's income for program assistance approval

o Utilized county programs to verify clients assets, child support, SSI and

other forms of income

o Provided community resources and services available to clients from all

socio-economic backgrounds

o Accomplished monthly state deadlines for ongoing assistance on existing

client cases

o Attended weekly meetings for program assistance development and case

status

EDUCATION

1997 Upper Iowa University

Fayette, IA

o Bachelor of Science-Human Services

o Graduated Cum Laude & Deans Circle of Scholars

o Paralegal Courses: Introduction to Legal Assisting, Torts & Criminal

Law, Wills/Trusts/Probate & Criminal Litigation

QUALIFICATIONS

o Obtained a Top-Secret clearance

o Extensively plan to direct and organize work flow for maximum efficiency

o Work unsupervised as a team player

COMPUTER PROGRAMS

o Microsoft Office Applications (Word, Outlook, Excel & PowerPoint 2003)

o Oracle

o Quicken

o CRM (Customer Relationship Management)

o Typing 55-60 wpm

e-mail abj6os@r.postjobfree.com

1260 S. Wagon Wheel Drive

CHANDLER, ARIZONA 85286

CELL 661-***-****

HOME 480-***-****

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