Matthew G. Sharpe

**** ********** **., *********, ** 37221

abj6mj@r.postjobfree.com

615-***-****

RESUME

Professional Summary

Many years of experience with computers and clients has enabled me to use

my abilities as a team player. Most of all I enjoy working with people,

helping them do their jobs more effectively by supporting them technically.

My interpersonal skills, diagnostic and troubleshooting skills are solid

and I am constantly upgrading my skills and knowledge of new software and

hardware. I have experience training individuals, problem solving, and

expediting skills.

Prior to my employment in the IT field, I owned several businesses that

taught me how to be a self-starter and the importance of paying attention

to details and follow through. I bring all of this to the table and look

forward to using my abilities as part of your team.

Professional Certifications

. COMPTIA A+

. Dell Servers and Storage, Laptops, Desktops, and Printers

Technical Skills

. LAN/WAN

Cisco Switches and Routers

HP ProCurve Switches and Routers

. Windows 2003 Server/Active Directory

. Novell Server 6 /GroupWise 6

. Windows 98/NT/2000/XP/Vista/Windows 7

. Microsoft Office 97/XP/2003/2007

. Outlook 2003/2007

. Lansweeper

. TCP/IP

. SEP

. Ghost

. EZ-execute

. Sonicwall

. Mobile Broadband - Cisco VPN Client

. Server Backups, Tape Library and File Recovery with Veritas Backup

Exec Software

HP DAT Tape Drives

Quantum DLT Tape Drives

. Maintained VOIP telephone systems/software (Cisco Call Manager/Unity

Messaging)

. Help Desk Tracking software Remedy, Track-IT and HEAT

. Dell and HP Laptops, Workstations and Printers, Lexmark Printers and

HP Plotters

. Ricoh and Canon Copiers, Zebra Printers

PROFESSIONAL EXPERIENCE

ADECCO, INC. 04/2010 - 04/2010

Medical Equipment Calibration and software upgrades

I recalibrated IV pumps, installed new software, and calibrated the

attached boxes required for medicine delivery. The recalibration

consisted of powering up the system and checking to make sure the internal

power source was in the required range, testing the computer to ensure the

touch screen worked and that all of the programs were functional and then

installed the new software. Using tubing, scales, the IV pump and multiple

side boxes I ran tests to make sure the medicine delivery was calibrated

correctly, and then a final test to make sure the new software was

installed correctly and accurately working. This recalibration and

software upgrade for IV equipment was required by the FDA for all

hospitals, medical centers, etc. through out the entire US. I performed

this same recalibration and software upgrade at two Nashville, TN

hospitals.

Ingram Book Group 06/2009 - 02/2010, 05/2010 - 06/2010

Advanced PC Tech

I maintained a second level support helpdesk using HEAT software with an

average of 53 tickets per week. The majority of these tickets were handled

remotely and consisted of diagnosing, troubleshooting, and repairing

software. The remaining tickets I handled at the desktop. Installation and

upgrading software such as, but not limited to, the following: Win 7, SQL,

IBM iSeries, Client Access, Content Manager, Kronos, Visual Studio, EO

Browser, Office Communicator, Outlook 2007 and Office Pro 2003/2007. Other

problems worked on included the inability to print from or access the

mainframe or some other proprietary software or printer. If access

concerning network connectivity, security or where other authorization was

required, I reassigned those tickets to the respective departments.

While handling all incoming tickets I would also be remoting into several

computers installing new or upgrading software, repairing a problem,

installing a printer or giving admin rights to users who needed access to a

computer or helping someone having problems with their VM. It was common

for me to be building a new computer at the same time. Using asset tags, I

tracked all computers using EZ-execute and Lansweeper which enabled me to

update the computer information to know the user, model of computer, the

software installed, hard drive size and the amount of memory installed

before I contacted the Heat ticket owner.

During my employment with Ingram Book we absorbed another Ingram owned

company that was located in a separate building. They were on a separate

domain and used different software, which caused difficulty for some time,

and it limited my ability to remote in to help the user. However, I found

I was able to talk the users through many of the problems.

Special Projects

. 2009/2010 - MIGRATED 200 USERS FROM OFFICE PRO 2003 TO OFFICE PRO 2007.

. 2009/2010 - Deployment of Communicator R2 2007 to over 200 users.

. 2009/2010 - Identified and then upgraded memory to 2GB on 100+ computers.

. 2009/2010 - Deployment of 100+ HP PC/laptop replacements with Win XP Pro

and Win 7.

Sharpe Computer Consulting 07/2006 - 07/2007, 12/2007 - 05/2009

Computer Consulting

Consulting with customers, I proposed solutions for their needs, such as

building and setting up networks for their offices and homes. I identified

those needs and specified available broadband sources, computer hardware,

and software that would fulfill their needs in the most cost effective

manner. I supplied telephone, remote and hands-on support for

troubleshooting networks, computers, software, printer/plotters, scanners,

copiers, postage machines, and related problems - hardware and software.

TestAmerica 08/2007 - 11/2007

System Administrator/Helpdesk/Desktop Support

Managed the rollout, upgrades, and repairs for over 25 different types of

environmental lab testing equipment, including the installation and support

for Cisco Switches and Routers, installation and maintenance for HP DLT

Tape Drives running Veritas Backup Exec software and maintaining the backup

tapes. I monitored four local and four remote servers.

I created new standards for helpdesk requests and reduced downtime for

employees by implementing Track-It software for local and remote offices.

This alone increased employee work efficiency by 15% for select

departments, with no downtime and at no cost to the company. I upgraded

and deployed the O/S software from Windows 95, NT and 2000 to Windows XP

Pro including any necessary hardware updates with no downtime for the

company and then trained new employees on software specific to their

assigned computers and medical testing equipment.

Special Projects

. 2007 - MIGRATED 50 USERS FROM WINDOWS 95 TO WINDOWS XP WITH NO

DOWNTIME DURING BUSINESS HOURS.

. 2007 - Created new standards for helpdesk requests to reduce downtime for

employees by implementing Track-It software.

. 2007 - Increased work efficiency by 15% for select departments at no cost

to the company by installing inactive printers and unused licensed

software to additional computers.

EnSafe Inc 10/2001 - 06/2006

System Administrator/Helpdesk/Desktop Support

I installed and supported Cisco and HP switches and routers, print servers,

printers and plotters, Canon copiers, fax and scanners for 12 branch

offices and maintained 10 servers running Novell Netware 6, Novell

GroupWise 6, Microsoft Windows 2003 Server, and Windows 2000. I

coordinated/setup new branch locations for connection to Corporate WAN;

consulted/managed outside vendors for installation, troubleshooting, and

upgrades for the Frame-Relay connections and cabling at 12 branch offices.

Helped telephone company install new equipment in Nashville for the rollout

of VOIP hardware, software (Cisco Call Manager/Unity Messaging) and

maintained the system.

I helped migrate the company O/S from Windows 95 to Windows XP, including

all necessary software and hardware and trained/coordinated the

documentation of helpdesk software using Track-IT and Remedy for 240+

employees. I provided telephone, hands-on and remote desktop support for

domestic, international, and field offices.

Regularly diagnosing and repairing equipment failure company-wide, I also

coordinated with vendors for needed repairs and/or replacements. I was

able to help save the company $25k annually by negotiating with Bell South

to bundle telephone services for corporate, branch and remote offices; also

to reduce telephone and Internet communication costs $18k annually in eight

additional remote offices by negotiating with the vendors.

Special Projects

. 2005 - SAVED THE COMPANY $25K ANNUALLY BY NEGOTIATING WITH BELL SOUTH TO

BUNDLE TELEPHONE SERVICES FOR CORPORATE, BRANCH AND REMOTE OFFICES.

. 2005 - Reduced telephone and Internet communication costs $18k annually

in eight additional remote offices by negotiating with their various

vendors.

. 2004/2005 - Planned, administered and installed equipment for the rollout

of office-wide Cisco VOIP.

. 2005 - Deployment of 100+ new Dell PC and laptop replacements with no

downtime during business hours.

. 2003/2004 - Migrated 125+ users from Office XP to Office 2003 with no

downtime during business hours.

. 2002/2003 - Migrated 250 users from Windows NT to Windows XP with no

downtime during business hours.

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