Customer Service Manager

Chelsey V. Garris

*** ****** ******, ******, ** *5014 . 256-***-**** .

***********@*******.***

Profile

. Knowledge of court procedures as well as legal practices,

terminology, and documentation.

. Award-winning customer service skills.

. Excellent verbal and written communication skills.

. Works efficiently with little supervision.

. Remains detail-oriented to ensure completeness and accuracy of work

under high stress and deadlines.

. Proficient in Microsoft Office Suite, including Access.

. Excellent proofreading and typing abilities, including 10-key.

. Proficient in maintaining positive working relationships with

coworkers and the public through comfortable and appropriate

interpersonal interaction.

. Ability to make a meaningful contribution to employer as evidenced by

a positive attitude and work behavior that is dependable, responsible,

and reliable.

Relevant Experience

Judicial File Clerk

2009-present

Sylacauga Municipal Court

Sylacauga, AL

. Assists in printing and assembling of case files for court dockets.

. Files and maintains all hard-copy case file documentation from

opening to final disposition.

. Greets callers and visitors, manages their inquires, and/or directs

them to the appropriate person(s), depending on their needs.

. Ensures accuracy and completeness of all legal documents and

delivery to appropriate agencies.

. Any questions regarding my performance may be directed to Nora

Sherbert, Human Resources Manager, at 256-***-****.

Customer Service

Representative

2008-

2009

Thaxton Investment Corp. DBA Covington Credit

Sylacauga, AL

. Greeted customers and worked eagerly and enthusiastically to meet

their needs.

. Maintained systems for records including contracts, credit

applications, credit checks, correspondence, and timesheets.

. Processed credit applications, evaluated references, and confirmed

personal information in accordance with company procedures.

. Processed payments, billing, and cash by calculating,

collecting, posting, and balancing financial statements.

. Any questions regarding my performance may be directed to

Debra Welcher, District Manager, at 256-***-****.

Editorial Assistant

2004-2005

Birmingham Post-Herald

Birmingham, AL

. Managed 10 main lines of phone system, routing calls to 5 departments and

30 reporters as needed.

. Developed, wrote, and edited "Religious Calendar," "Business Agenda,"

"People in Business," and "Man on the Street" stories, prioritizing

workflow to meet newspaper deadlines.

. Distributed mail, faxes, and messages throughout the day as necessary.

. Provided other support, including research assistance to reporters and

departments as needed.

. Because the paper was dissolved, please see attached letter of reference

from my then-supervisor, John Staed.

Education

Pursuing Bachelor of Science, Paralegal Certification

2010-present

Samford University

Birmingham, AL

Degree Seeking

2003-2006

University of Alabama at Birmingham

Birmingham, AL

Contact this candidate