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Customer Service High School

Location:
Worthington, MN, 56187
Posted:
October 05, 2010

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Resume:

Kathryn “Katie” Furth

*** *** ***. • Worthington, MN 56187 • 507-***-**** • abj6kd@r.postjobfree.com

Objective

To gain more valuable experience in the corporate world, while networking and meeting new people who can provide leadership

and show me how to be successful in a fun and energetic work environment.

Employment

Aquatics Director May 2008-Present

Worthington Area YMCA Worthington, MN

Provide a fun, safe, and energetic environment for families, kids, and the community.

Manage aquatic programs, child watch area, and all special events and rentals to assure quality facility usage.

Answer any questions and concerns regarding the facility, staff, and programs.

Manage a staff of about 30 individuals to ensure the safest aquatics center possible is provided for the City of Worthington.

Manage staff payroll, scheduling, and discipline.

Build strong connections amongst families, staff, and kids to promise a great experience is had by all.

Front Desk Department Head January 2008-April 2008

Lif eTime Fitness Eden Prarie, MN

Provide a warm and friendly welcome every time for every member.

Take care of all customer service issues, ex. terminations, complaints, card changes, etc.

Answer questions of club members regarding remodel, other departments, staff

Fill out financial and organizational paperwork for the entire facility

Manage a staff of about 15 individuals to give a welcoming feel and professional presentation to the Front Desk

Member Activities Department Head February 2007-January 2008

Life Time Fitness Eagan, MN

Provide the highest quality programs in a fun and safe environment.

Collect and process registration forms and fees for a variety of fitness programs

Answer questions of club members regarding pool, gym, rock wall, programs, and general club knowledge

Educate people of all ages about the importance of physical activity, as well as provide the opportunities to fulfill those goals

Manage a staff of about 20 individuals, including rock wall instructors, swimming lessons instructors, exercise class instructors, birthday

party coordinators, and summer camp counselors

Bartender/Waitress July 2005-August 2007

American Legion Lamberton, MN

Create the best quality customer service in a social environment.

Distribute food and drinks in a timely and satisfactory manner.

Take orders to customers satisfaction, mix drinks, short order cook

Deliver food and drinks as requested, take care of payments

Clean up bar and tables, close till, lock up doors

Education

Bachelor of Science August 2003-December 2006

North Dakota State University Fargo, ND

Dean’s List

Graduate Degree September 1990-May 2003

Red Rock Central High School Lamberton, MN

References My references can easily be provided at any time needed.



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