Customer Service Administrative Assistant
Resume:
Krista L. Addessi
abj6k2@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
A dedicated, detail oriented college student that has been working
temporary jobs is ready to settle down into a full time permanent customer
service oriented position. Seven years of work experience including face to
face, phone and email correspondence with customers and professionals.
Proficient in the use of computers, Microsoft applications, multi-line
telephones, fax machines, printers and copiers.
CAREER HIGHLIGHTS
Helped the medical records team at St. Joesph's Hospital transition from
paper records to electronic medical records.
Exceeded established expectations by placing 28+ calls an hour.
Provided phone, clerical and training support to an office of eight.
CAREER HISTORY
Outbound Sales Support Rep, Snelling Staffing Services, Denver, CO
05/2010 - 9/2010
Supported leasing agents in Houston, TX, Phoenix, AZ and South California
by calling and emailing prospective tenants that had inquired about the
community and setting appointments to tour.
Document Analyst, VASTEC, Tampa, FL 10/2009 - 12/2009
Analyzed digital documents, proofreading and carrying out text and column
corrections according to ADA 508 compliance specifications.
Health Information Management Tech, Select Staffing, Tampa, FL 09/2008
- 06/2009
Retrieved medical record information and location using the Cerner computer
system.
Filed, retrieved and delivered both paper and electronic records.
Routinely audited charts for deficiencies.
Call Center Representative, Stream, Tampa, FL 11/2007 - 01/2008
Activated products for new customers.
Sold/Upgraded plans to new and existing customers.
Customer service to include billing questions, troubleshooting and account
changes.
Junior Suspense Coordinator, Countrywide Home Loans, Tampa, FL 11/2006
- 10/2007
Responsible for problem solving to include resolving loan funding
suspensions.
Obtained additional required documentation and information from lenders.
Contacted lending agencies regarding aged loans.
Provided detailed information to Lenders regarding loan status'.
Administrative Assistant, Mortgage Consultants Network, Tampa, FL 04/2006
- 08/2006
Managed all incoming phone calls.
Helped create and maintain training and marketing materials.
Responsible for training all new hires.
EDUCATION
University of South Florida
Pursuing Bachelor of Arts, Psychology
Currently a Junior taking online classes, Anticipated graduation May 2012
Hillsborough Community College
August 2004 - January 2009
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