Customer Service Administrative Assistant
Resume:
Christina L. Turner
*** ***** ******** ********* ***
Buffalo, New York 14204
*************@*****.***
Summary of Qualifications
Keen insight to detail, implement effective diplomacy, relationship-
building and conflict resolution skills. Proficient administrative support
for 10+ years. Experience in upper management, staff relations, corporate
and organizational development, strategic planning, staffing, training and
diversity. Verified track record of implementing program development for
over five organizations throughout various states. Broad-based and
diversified understanding to further organizational missions that enhance
productivity and drive business results and goals.
Expertise in motivational speaking, counseling, lecturing and facilitating.
Versed in logistics and marketing for group events of 200 plus
participants. Proven ability to attract, coordinate, train, mentor and
retain high performance team. Excellent written and verbal communication
skills with the ability to present effectively to large and small groups.
Skilled at learning new concepts quickly, works well under pressure, and
communicate ideas clearly, effectively and creatively.
Proficiency in MOUS, Power Point, Excel, Outlook Express, Quicken, Internet
Research and SABRE
Quantum Leap Consulting Agency
Corporate Event Planner
Long Beach, California 05/2010- Present
Coordinating events of 100 or more persons with attention to venue decision
making, advertisement, VIP invitations and designing of facility to
client's specifications. Speaking with prospective sponsors and negotiating
cost of services and items for particular event need. Providing five-star
comfort for out-of-town guest with travel and hotel accommodations. Provide
high level Administrative responsibilities to executive officers.
PR Chair and Committee person (volunteer)
Judge James A.W. McLeod
Buffalo, New York 05/2010- Present
Provide administrative, public relations, research and technical support.
Provide and send press releases of upcoming events to local news stations,
websites and newspapers. Distribute campaign information. Provide insight
on web design and content. Provide event planning suggestions for fund
raising opportunities.
Accomplishments
. Candidate won primary election
Director of Women's Ministry (volunteer)
True Bethe Baptist Church
Buffalo, New York 03/2010- Present
Created template for women's ministry "Daughters of The King." Provide
quarterly curriculum based upon template for monthly activities and study
within the women's ministry. Create fund raising opportunities and events
to raise funds for community service. Written conferences to provide
spiritual, mental and emotional growth. Created advertisements including
promotional services for conferences and women ministry. Serve as Associate
on Ministerial Staff and provide administrative support to Executive
Director.
Accomplishments
. Create and manage support team for ministerial group
. Raised approx. $800 in funding within 4 months
. Grew Ministry from 5-20 within 4 months
. Created three successful conferences Prayer Conference May 2010,
Women Empowerment Weekend July 2010, Adam & Eve Conference September
2010
Staffing Coordinator
Snelling Staffing Service
Buffalo, New York
06/2010- Temporary Position
Assist in maintaining office structure by providing administrative support
in using eEmpact 12plus imputing client and staffing information and using
"Hot" List for availability. Screen potential candidates for employment and
ensuring all information is verified including background checks via Axiom
Information System. Assist with payroll to HR and verify information
according to HR log. Complete filing system for temp to perm staff and
other administrative functions as required.
International/ Domestic Flight Attendant
US Airways
Philadelphia, Pennsylvania
1999 - 2009
Responsible for providing personal service, ensure safety, and comfort to
airline passengers during flight. Greet passengers, verify tickets, explain
the use of safety equipment and provide other complimentary services.
Adhere to all FAA Regulations. Institute Customer Relations Management
Program. Provide sale product presentations and maintain in-flight records.
Accomplishments
. Received numerable complementary letters for outstanding customer
service
. Obtained US Airways Employee In-flight Excellence Award June 2002
. Awarded Perfect Attendance for 2007
Program Developer
St. Augustine Center
Buffalo, New York 2004-2005
Developed programs relevant to community renewal within inner city at risk
youth through the Amer-I-Can Program. Provided high-level administrative
support in research, statically data, coordinating activities and other
clerical functions. Ensure payroll for staffing submitted. Facilitate staff
meetings to establish partnerships with other social service providers
within the Western New York area.
Accomplishments
. Created Policies and Procedure Manual for Center
. Managed staff of 15
Program Developer
Mission of Love Deliverance Church
Philadelphia, Pennsylvania
2002 - 2003
Provide community services as well supportive services to families. Assist
in identifying available benefits and social and community services.
Develop, organize and conduct programs, relevant to substance abuse, women
social issues, and pre-marital and marital relationships. Provide high-
level administrative support by conducting research, handling information
request, perform clerical functions such as organizing and facilitating
conferences, workshops and seminars, scheduling meetings supervise and
coordinating activities.
Accomplishments
. Prepared training materials and facilitated workshops for leaders and
laypersons
. Implemented "Single and Satisfied Program" for Single Women
. Served as assistant to "My Brother's Keeper" for the disadvantaged in
the community of South Philadelphia
Administrative Assistant
Kreithen, Baron & Carpey Law Office
Philadelphia, Pennsylvania
2001-2002
Provided administrative support to legal secretaries in clerical functions
such as typing, scheduling meetings and appointments for senior attorneys.
Filing, duplication of files and research of client information.
Accomplishments
. Assist attorneys on varied 911 cases
. Found lost clients for entitled inheritance
Education
Psychological Studies/ Human Development
12/2011
Skills
Customer Service Relations, MOUS, Internet Research, SABRE and CATCREW
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