Project Manager Customer Service

Natishia Y. Stevens

**** ******* ***.

Jacksonville, Florida 32218

904-***-**** (h), 904-***-****(c)

*****@*******.***

Objective:

My objective is to obtain a position with major responsibilities that will

effectively utilize my communication, leadership, and organizational skills

which have been acquired through educational and work force experience.

Education:

Florida Agriculture & Mechanical University- Tallahassee, Florida

Degree: B.A.

Major: Criminal Justice Minor: Psychology

Certifications: HIV/AIDS Counselor-State of Florida, Advanced EMD Certified

Member, CJIS Security & Awareness Certification, CPR & AED Certified by

American Heart Association

Experience:

Jacksonville Fire & Rescue

October 2009-Present

Communications Officer

. Intake of 911 Emergency and Service Lines for Jacksonville Fire and

Rescue.

. Dispatch Calls to the appropriate unit by use of the radio in clear

text and accuracy.

. Demonstrate honesty and integrity and maintain confidentiality within

the organization.

. Provide excellent customer service skills to citizens, mutual agencies

outside organizations.

. Effectively communicate internally and externally to fellow officers.

. Be knowledgeable of all station locations, apparatus, and geography of

the City of Jacksonville.

FISH Kids Inc. - Jacksonville, FL. February 2009 - Present

Project Manager

. Create and Research production methods and document systems

. Responsible for program activities within sales and marketing.

. Build credibility, establishing relationships, and maintaining

communication with invested partners and community and faith based

organizations.

. Design systems to collect, organize, and display electronic

correspondence for client communication and satisfaction.

. Responsible and accountable for coordinated management of multiple

related projects pertaining to FISH Kids Inc.

. Organize and Represent agency in various community organizations.

Shisa Inc. - Tallahassee, Florida. January 2006 - August 2008

Health Educator

. Conduct short-term pre-test and post-test HIV counseling

. Administer HIV testing

. Formulate database for client information used by the staff

. Facilitate HIV, STD, and Abstinence education at local community

center and universities

. File and handle personal client information

. Organize monthly events for HIV counseling and testing in the

community

. Represent agency in various community organizations

. Assist in implementing a 5-week intervention for high-risk negatives

. 501 HIV Counselor- Florida Department of Health

. Certified SISTA Facilitator

Activities/ Organizations

. Hatchett Pre Law Society, 2006 - Present

. Mentor/Tutor- Prayer Temple

. Member of National Council of Negro Women, 2007-Present

. Board Member for National Black HIV/AIDS Awareness Day with FAMU

. International Leadership Initiative Program - July 2007 - September 2007

. Volunteer - The Shelter, Paper Bag Ministry, Women's Academic and

Cultural Society Educational Tours

. Red Ribbon Alliance Board Member- Tallahassee, FL.

Honors/ Awards

. Florida A& M University Dean's List- Fall 2007; Honor Roll- Fall 2005,

Spring 2007

. Anheuser- Busch Scholarship Recipient- Fall 2004

. H. Alvin Green Alumni Choir Scholarship Recipient- Fall 2007

. Internship- Knight & Dwyer Law Firm- Sept.-Dec. 2006, Intern

. Internship- Florida Board of Bar Examiners- May-Aug. 2008, Intern

Analyst

References

FISH Kids Inc. Supervisor: Ava L. Parker

101 E. Union St. Ste 200 Contact Info: (904) 356-

8822

Jacksonville, FL. 32202

Florida Board of Bar Examiners Supervisor: Mr. Mark

Huntsberger

1891 Eider Court Contact Info: 850-***-****

Tallahassee, FL. 32399 ext. 109

Shisa Inc. Supervisor: Mr. Corey James

231 E. Virginia St. Contact Info: (850) 224-

4227

Tallahassee, FL. 32301

Contact this candidate