Customer Service Sales

Starneshia S. Horton

*** *. ******** **** ********, GA 30060 Email: **********@*****.*** Cell:

706-***-****

Objective:

Seeking a highly energetic company that I can utilize my excellent customer

service skills while maintaining a high level of customer satisfaction.

Expertise in:

. Setting up Accounts

. 10- Key By Touch (7500 KSPM)

. Cash Handling / Collections / Order Processing / Tracking

. Accounts Receivable/Collections

. Switchboard / Data Entry 45 WPM

Software Used: Microsoft Word, Excel, Perfect, PowerPoint, Access

Mainframe AS400.

Experience:

Patient Care Tech - Demopolis, AL

June 2008 - Present

. Performed various duties, among which: preparing, serving and feeding

meals to the patient, bathing and dressing the patient or assisting

them bathe and dress themselves. Administered medications when needed

as well as light housekeeping.

Afni, Inc. - Opelika, AL

February 2008

- June 2008

Webchat Consultant

. Sold products to customers online via chat/ call center

. Help customers set up online accounts/ Troubleshoot

United Distributor, Inc. - Smyrna, GA

April 2005 - February 2008

Accounts Receivable Clerk / CSR

. Collections / Post Payments and updated Database / Bank Deposits

. Process and proofread invoices as well as cash reconciliation

. Made outbound/inbound calls to consumers concerning products as well

as placed orders.

Sams Club - Tuscaloosa, AL

June 2004 - June 2005

Cashier / Overnight Stocker

. Sales/ Customer Service/ Stocker

Tyco Healthcare - Marietta, GA

August 2000 - August 2002

CSR

. Inbound Call Center / Verify Shipment

. Sales / Issue Credit to accounts as well as collected on Past Due

accounts.

Education:

. ITT Technical Institute - Associate of Applied Science

. Georgia Medical Institute - Patient Care Tech Certificate

Contact this candidate