Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Turlock, CA, 95380
Posted:
October 05, 2010

Contact this candidate

Resume:

Irasema (Pam) Mendoza

*** * *******

Turlock, Ca 95380

Cell: 209-***-****

Email: abj6ht@r.postjobfree.com

CAREER OBJECTIVE

To secure a position which will allow me to settle professionally and open for career advancement.

QUALIFICATIONS

Interpersonal and oral, organization and time management, customer service, motivated learner, works under

pressure, adapts quickly, multi-task oriented reliable. Certified in myofascial release and trained in

performing manual therapy, CPR certified

TECHNICAL SKILLS

Experienced in Windows XP, word processor, internet and email, bilingual in fluent Spanish., Patient care

coordinator insurance verification,billing, maintenance,multiple phone line system,filing, copies, various office

equipment Currently attending online classes with The University Of Phoenix for an associates degree in Medical

records.

09/06-08/09 Physical Therapy Technician, Healthlink Physical Therapy And Rehab Services

Responsible for modality portion of a patient’s treatment via IFC, ultrasound, Iontophoresis,

hot/cold pack, cervical and lumbar traction, MFR, soft tissue, deep tissue, relaxation and target massage. Responsible

for calling insurance for patient eligibility and setting patient charts and for the documentation of the subjective portion

in a standard S.O.A.P. Audited patient charts to ensure proper documentation for reimbursement. .Supervision and

direction of patients performing any therapeutic exercises in gym. Patient Transport if needed.

08/06-09/06 Physical Therapy Technician, Heartland Rehab

Responsible for modality portion of a patients treatment via IFC, ultrasound, Infrared light hot/cold pack,

cervical and lumbar traction. Supervision and direction of patients performing any therapeutic exercises in gym. Relied

on putting patient information in computer. with Rain Tree program.

04/03-02/06 Physical Therapy Technician, Rehabilitation Specialist of Michigan

Responsible for the modality portion of a patient's treatment via ultrasound, electrical muscle stimulation,

hot/cold packs, cervical and lumbar traction. Also performed mobilization techniques and myofascial release as

needed. Primary station was the supervision and direction of patients performing any therapeutic exercises in the gym

and pool area. Relied on for the documentation of the subjective potion in a standard S.O.A.P. Audited patient charts to

ensure proper documentation for reimbursement. Performed housekeeping duties to ensure a well sterilized

environment for patient care. As of the beginning of March of 2005 through December of 2005, I was promoted to

Marketing Representative for Rehabilitation Specialists of Michigan and Accredited Home Care. My duties included

Scheduling Luncheons, dropping off info packets, meeting with Doctor’s when available, and coordinating Open

House etc…For the last two months that I was employed I worked as an Occupational Therapy Technician.

02/00-04/03 Weekend Manager/Housekeeper, American House, Sterling Heights, MI

Handled patient relations with their family members and other medical facilities in a confidential manner.

Responsible for the report of any problems regarding patient health to supervisor. Occasional translator.

Waitress for in-house celebrations. Dormitory housekeeping for retirees. Various reception/clerical duties. Tour

director for on site efficiency rooms and apartments.

11/98 - 08/99 Personal Caretaker, Private Home, Fraser, MI

Responsible for the care and nutrition of retired Fraser resident. Provided sanitary treatment for patient's

wounds. Daily cooking and housekeeping. Ran errands.

08/98 - 11/98 Attendant, A.J. Laundromat, Fraser, MI

Relied on heavily by store management. Responsible for end of day store drop. Tended register. Handled

customer queries in a courteous manner. Kept store clean and neat at all times. Worked without supervision.

10/97 - 05/98 Stock Handler/Cashier, Walgreens, Fraser

Coordinated merchandise as communicated in planograms. Offered assistance to any and all

customers. Kept store clean and neat at all times. Often worked holidays.

08/87 - 05/97 Teacher's Assistant/Tutor, Edcouch Elsa ISD, Texas

Responsible for the maintenance of student files to ensure proper documentation. Assisted the teacher in any

tasks on a daily basis. Acted as substitute teacher as needed. Tutored elementary students on assigned subjects. Taught

English and etiquette to students who had recently migrated from Mexico.

07/85 - 08/87 Personal Caretaker, Texas Visiting Nurse Service, Texas

Responsible for the care and nutrition of retired Elsa resident. Housekeeping tasks. Assisted patient in daily

living activities as well as accompaniment for office visits. Daily housekeeping tasks. Ran errands.



Contact this candidate