Customer Service Representative

Kristin L. Schnurbusch

P.O. Box **** Urbanna, Va 23175

804-***-**** *************@*******.***

Experience Greater Eastern Resort Management, Massanutten, McGaheysville,

VA January2009-August 2010

LeClub Recreation Front Desk Supervisor

. Provided resort and area information to guests

. Completed deposit at the end of each shift, usually over $500

. Used sales programs to make transactions

. Supervised fellow employees and delegated appropriate tasks

. Certified in CPR-FPR, AED, first aid, & disease transmission

. Followed a specific procedure for locking and closing the building

Office of Counseling and Student Development

August 2009-December 2009

Intern/Program Assistant

. Prepared 45 minute long Powerpoint presentations

. Presented several times a week to students in groups of up to 70

people

. Wrote reflections and cultural experience papers

. Worked on personal skills and connecting with others

. 120 hours of logged work

All Fired Up, Richmond, VA

September 2008-June 2009

Painting Associate

. Used a cash register for all transactions

. Completed deposit and appropriate paper work at the end of each shift

. Helped with the glazing process of completed pieces

. Counted and assessed inventory several times a week

Zymetrical, LLC, Hartfield, VA

December 2006-August 2008

Customer Service Representative / Shipping Associate

. Handled all Customer Service inquires directed toward the company

. Handled credit card transactions and invoice changes when needed

. Packed orders according to invoices

. Imported tracking numbers and completed shipping information for

orders

. Counted and assessed inventory several times a year

The Town of Urbanna, Urbanna, VA June

2005-September 2008

Lifeguard

. Watch for the safety of patrons in and outside of the pool desk

. Handled cash transactions in Snack Shop

. Check chemicals and equipment before each shift

. Certification in AED, CPR-FPR, First aid, O2, and professional rescuer

Education James Madison University, Harrisonburg, VA

January 2009-Present

Candidate for Bachelor of Science in Psychology with a minor in

Studio Art (will graduate 12/2010)

Rappahannock Community College, Glenns VA

September 2009-January 2009

Virginia Commonwealth University, Richmond, VA

August 2007-May 2008

Meredith College, Raleigh, NC

August 2006-May 2007

St. Catherine's School, Richmond, VA

Graduated May 2006

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