Customer Service Manager
Resume:
Holly L. Engel
Skiatook, Oklahoma 74070
************@*******.***
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Summary
Extensive experience as an accounting clerk, HR assistant, as well as in
administration and customer service. Proven effectiveness in these areas
along with a strong ability to grasp and utilize new information and
software applications while maintaining accuracy during peak volume of
work.
Computer / Office Skills
1 Quick Books Pro Peachtree Accounting Software
2 Accounts Receivable Accounts Receivable
Microsoft Excel/Word/Outlook Customer Service
2 10-Key Typing (50 wpm)
Community Volunteer
Tulsa and Creek Counties Senior Nutrition - Serve and deliver meals to
elderly people in the surrounding Tulsa area
TCC Colligate Recovery - Volunteer at on campus student recovery center
Work Experience
MicahTek, LLC
At Home Contractor
. Answer inbound calls routed to my house for various companies and
assist callers in placing product orders
. Received advanced training to answer for specialty clients and serve
their customer base needs
GE Power, LLC
HR Assistant / Accounts Payable / Office Administration
Kanbar Property Management, LLC
Property Administrator
1
2 Elite Courier Service
1 Owner-Operator
. Monthly billing of customer accounts
. Pickup and delivery of parcels, packages, miscellaneous auto parts to
Tulsa and surrounding areas
. Cold call walk in to obtain new business and customer accounts
. Worked accurately and with honesty to establish new business through
word of mouth
2 Shadewell Grove Foods, Inc.
1 Accounts Receivable
. Generated, audited, and mailed invoices from BOL's
. Posted customer payments & wrote off outstanding balances
. Interacted with brokers in obtaining necessary paperwork for
deductions
. Reconciled customer accounts on a monthly basis
. Was able to retrieve $45,900 in unwarranted customer deductions
Gunnebo Johnson - Tulsa, Oklahoma
3 Material Control
. Assist customers with product availability and ship dates
. Data entry of all department inventory transactions
. Perform month end inventory control
. Interact with department supervisors in resolving stocking and
purchasing issues
Holly Engel - Page 2
CMS Field Services - Tulsa, Oklahoma
Accounts Receivable
. Generated and mailed invoices for 5 companies
. Processed and posted customer payments by wire, check, and lock box
. Prepared daily bank deposit
. Researched past due invoices and partially paid invoices
. Generated revenue reports for CFO
. Participated in monthly accounting meetings with upper management to
provide collections goals, revenue generated, and aging reports
. Coded and entered journal entries
. Collected $163,000 in outstanding debt
1 Airgas Midsouth - Tulsa, Oklahoma
Accounts Payable
. Generated purchase orders for department
. Coded and entered employee expense reports
. Prepared and coded vendor invoices for payment
. Interacted with vendor and store manager regarding payment status
. Met weekly and monthly deadlines for payments and month end closing
. Facilitated standardized department filing system
2 GEA Engine Cooling - Port of Catoosa, Oklahoma
2 Accounts Payable
. Coded and entered vendor invoices for payment
. Generated and mailed weekly vendor checks
. Analyzed and maintained cash flow spreadsheet
. Negotiated discount payment terms with various vendors to save money
1 Pinpoint Corporation - Tulsa, Oklahoma
AR / AP / Office Manager
. Worked with purchasing in generating PO's and expediting
. Approved and coded all vendor invoices for payment
. Generated, adjusted, and mailed AR invoices
. Posted payments to customer accounts
. Made daily bank deposit
. Calculated and tracked employee work, vacation, and sick time
. Drafted and prepared confidential and statistical documents
. Provided administrative support to department heads of facility
. Worked efficiently with enthusiasm and determination to enter company
as receptionist and left as office manager
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