Testing Customer Service

SHOBHA SHARMA

Cell Ph. N. 301-***-****

Email: ********@*******.***

Nationality: U.S. Citizen

OBJECTIVE

Seeking a challenging position as QA - Software Testing Specialist, which

utilizes my skills, education and experiences in Software Development.

Profile:

. 8+ years professional and over 2 years of extensive experience in

Software Testing. Complete understanding of Software Development Life

Cycle (SDLC) and Software Testing Life Cycle (STLC).

. Capable of planning, designing and constructing test cases based on

project requirement specification.

. Thorough knowledge of government and Department of Defense (DoD)

environment, security policies, safeguarding data privacy and its

importance.

. Extensively involved and performing Functional Testing, Integration

Testing, Regression Testing, Load Balance Testing, Fail Over testing,

Certificate Issuance (CA) testing, Front U/I and Backend testing,

Data validation testing, Smoke Testing, Performance Testing in regular

basis.

. Working with multi projects at the same time very efficiently.

Capable of testing multiple applications at the same time in multi

tasking environment.

. Complete understanding of test environment such as Windows, UNIX and

Web. Ability to test client/server and web based applications in

different platforms and different regions.

. Thorough knowledge of automated testing tools Win Runner, Test

Partner. Have used test partner tool to record script. I use most of

the regression tests using test partner.

. Thorough knowledge of SQL query language to execute command line query

to Update, Delete, Insert, and Select data from database for

validation testing. Applied queries against Oracle and SQL Server

database. Knowledge of front-end and back-end testing.

. Strong analytical skills, Self-directed, team-oriented, customer and

quality focused, creative in resolving problems and addressing issues.

Ability to work independently and in a team. Well organized, dedicated

and hard working, with a willingness to devote extra time and effort

to assure the success of organizational goals.

Technical Skills:

Testing Web application, Client / Server application

Environment:

Testing Tools: TOAD, DMDCTools

Testing Functional Testing, Integration Testing, Regression

Experiences: Testing, Load Balance Testing, Fail Over testing,

Certificate Issuance (CA) testing, Front end GUI

testing, Back end database testing, Log and

configuration testing, Data validation testing, Smoke

Testing, Performance Testing, Stress Testing, KB

Testing, Beta Testing, hardware testing

Automation Test Partner, Win Runner

Testing

Bug Tracking Trackers, Bugzilla, JIRA

Tools:

Languages: Visual Basic, SQL Plus

Databases: ORACLE, SQL Server, Microsoft Access

Operating Windows (XP, 2000), UNIX

Systems:

Education:

M.S. in Arts and Humanity - T.U. University, Kathmandu, Nepal - Persuade:

1996

B.S. in Arts and Humanity - T.U. University, Kathmandu, Nepal - Graduated:

1995

Certifications & Training:

Computer Courses Montgomery College, MD : Strayer

University Germantown, MD

QA Training TGGS Inc. Herndon, VA - 2006

COT Prep Training Rockville, MD

Professional Experience:

QA - Software Testing Specialist from July 2008 - present

Defense Manpower Data Center (DMDC) - EDS/HP - PRISM Alexandria, VA

Project: Real-time Automated Personnel Identification System (RAPIDS)

The RAPIDS software allows its Department of Defense (DoD) users to create,

modify, and use personnel information stored in DEERS (Defense Enrollment

Eligibility Reporting System) to authorize entitlements and issue ID cards.

The primary ID card issued from RAPIDS is the Common Access Card (CAC). The

CAC verifies the identity of individuals seeking access to government

facilities and information systems. RAPIDS implemented a more secure method

for producing identification (ID) cards. The DEERS database and RAPIDS are

integrally linked because RAPIDS is the primary means for updating

information in DEERS. RAPIDS application is web implemented java based

client/server app.

Environment: CAC enabled web implemented Java based Client/Server

application, KB, oracle 10g

Responsibilities:

. Analyzing project requirement specifications and creating test cases

based on specifications and scopes. Reviewing the test cases with

other team members as well as developers.

. Performing Functional Testing, Integration Testing, Regression

Testing, Load Balance Testing, Fail Over testing, Certificate Issuance

(CA) testing, Front U/I and Backend testing, Data validation testing,

Unit testing, Smoke Testing, Performance Testing in regular basis.

. Performing hardware testing. This includes hardware that used to

create CAC card. Such as: CAC Card Printer, Camera, Finger Print

Device, bar code and document Scanners.

. Using SQL query language to execute command line query to Update,

Delete, Insert, and Select data from database for validation testing.

Applied queries against Oracle and SQL Server database.

. Participate as a POC on weekend testing for new software releases,

database upgrades, and network and firewall changes once a month.

. Worked with CM (Configuration Management) team to track and manage

finding bugs and software version control. Ability to work closely

with development team and report the finding bugs.

. Testing application on different test environment such as Windows,

UNIX and Web. Ability to test client/server and web based applications

in different platforms and different regions (test, model office,

contractor test).

. Using Test Partner automated testing tool for some of the testing.

Have used test partner tool to record script. Using most of the

regression tests using test partner.

. Tracking bugs and report the bugs to developers using bug tracking

tools (Tracker,JIRA). Keep communication open with developer until

reporting bug is resolved.

QA - Software Testing Specialist from July 2008 - present

Defense Manpower Data Center (DMDC) - EDS/HP - PRISM Alexandria, VA

Project: Purchase Card On-Line System (PCOLS)

PCOLS is the single DOD-wide, DOD-operated electronic system that purchase

card program officials can use to manage their purchase card programs.

Enterprise Monitoring and Management of Accounts (EMMA) and Authorization,

Issuance and Maintenance (AIM) are part of PCOLS systems. Both EMMA and

AIM are J2EE web applications and they work together for banking institute.

AIM: J2EE web application which used to perform various purchase card

program account authorization and maintenance functions. It

determines who has responsibilities and permission to initiate and

approve requests for purchase card issuance and maintenance. Such as:

updating card transaction/spending limits, changing merchant category

code (MCC) status.

EMMA: J2EE web application which plays supporting roles for AIM

application to create an account, redeem token, select role for

provision, add an organization, add a role, provision an individual as

well as remove a user.

Environment: CAC enabled J2EE web based application, oracle 10g

Responsibilities:

. Work with system analyst to create test cases based on project

requirement specifications and scopes. Reviewing the test cases with

other team members as well as developers.

. Performing Functional Testing, Integration Testing, Regression

Testing, UI testing, Unit testing in regular basis.

. Coordinating with clients to test the application in contractor test

region and document their concerns and finding.

. Testing application in different regions (test, model office,

contractor test).

. Tracking bugs and report the bugs to developers using bug tracking

tools (Bugzilla). Keep communication open with developer until

reporting bug is resolved.

Ophthalmologist Technician from June 2006 - June 2008

The Eye Care Center Rockville, MD

. Work and assist with doctor to check, analyze and diagnose patient's

eye related disease in daily basis. Perform technician team lead roll

to work with other team worker and identify the priorities.

. Test newly arrived medical equipment to make sure they are working

accurately for diagnosis before applying on patient.

. Use different kind of equipments in daily basis such as: lensameter

to check glass's Rx, Refraction to take patient vision and vision

acuity, TonoPen to test eye pressure, IOL Master to measure lenses,

Visual Field to treat glaucoma, Pachmetry to check thickness of

cornea, etc.

. As a team lead, I coordinate with other facilities for surgery;

communicate with pharmacy and other doctor's clinic based on patient's

need. Help other team members as needed. Keep track of all the

medical supplies.

Customer Assistant from May 1997 - Jun 2003

Optical Technician from 2005 - Jun 2006

Vision Center Wal-Mart, Germantown MD

Responsibilities:

. Thorough knowledge and outstanding experiences in optic medical

terminology and working with Optometrist (O.D.) in vision care center,

medical prescriptions document analysis and excellent in entering

patient's data into system database, scheduling an appointment for the

patients to visit doctor and their follow-ups. Capable and expert on

multitasking. Organizing work place in a professional manner such as

appropriate record filing, data entry, customer service and quality

control.

. Reading medical code from patient's medical prescriptions and

evaluating them, then enter the data into database is the daily part

of routine.

. Establishing good and professional relationship with employees and

customers to achieve company strategic goal.

Everest Stop, Inc Shintel Corporation (Curry Corner) from Aug 2003 -

Dec 2004

Administrative & Management Assistant Savannah, GA

Responsibilities:

. Worked for family owned restaurant to succeed its profitable goal.

. In 2004, most of the management was coordinated remotely. Such as

accounting and payroll information.

. Review employee's time card and assist them if needed and report to

manager for approval. Track employee's benefits, such as vacation,

administrative and sick leave.

. Order office supplies, restaurant goods periodically as needed.

Reference: available upon request

Contact this candidate