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Sales Customer Service

Location:
Lebanon, PA, 17042
Posted:
October 01, 2010

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Resume:

Blaine L Thomas

*** ***** **** ******

Lebanon PA 17042

Home: 717-***-****

OBJECTIVE:

. To secure a full time position as an auditor for any size company

EDUCATION:

. The Pennsylvania State University, Capital College, Middletown, PA

Bachelor of Science in Accounting, December 2007

Cumulative GPA: 3.46 / 4.00, Major GPA: 3.00 / 4.00

SKILLS:

. Microsoft Word, Excel, & PowerPoint

. Peachtree Accounting Software

. FMS Accounting Software

. Time Management skills

. Analytical skills

. Written Communication skills

. Interpersonal skills

. Organizational skills

WORK EXPERIENCE:

3/2008-7/2010, Senior Accountant/Internal Auditor, Assoc. Wholesalers Inc.,

Robesonia, PA

Audit a chain of eight retail grocery stores, review and revise company

policies and procedures, communicate audit results to store managers and

update management on policy changes at monthly meetings, and perform risk

analysis of internal controls. Prepare audit programs to test internal

controls and plan for assigned audits, complete operational audits,

compliance audits, and financial audits. Write audit reports for upper

management, and communicate audit progress and any issues to the Vice

President Treasurer on a weekly basis. Collect and analyze data to detect

deficient controls, extravagance, fraud, or non-compliance with laws,

regulations, and management policies. Prepare detailed reports on audit

findings. Report to management about audit results, and recommend changes

in operations and financial activities. Inspect account books and

accounting systems for efficiency, effectiveness, and use of accepted

accounting procedures to record transactions. Examine records and interview

workers to ensure recording of transactions and compliance with laws and

regulations. Examine and evaluate financial and information systems,

recommending controls to ensure system reliability and data integrity.

Confer with company officials about financial and regulatory matters.

2/2008-3/2008, Accounting Assistant, Account Temps, Reading, PA

Review cash sheets, post accounts receivable payments to general ledger,

reconcile monthly invoices to open invoice report, and review account

reconciliations. Document information, enter, transcribe, record, store, or

maintain information in written or electronic/magnetic form. Develop

specific goals and plans to prioritize, organize, and accomplish work.

Provide information to supervisors, co-workers, and subordinates by

telephone, in written form, e-mail, or in person. Identify information by

categorizing, estimating, recognizing differences or similarities, and

detecting changes in circumstances or events.

8/2002-2/2008, Security Officer, Allied Barton Security Services, Hershey,

PA

Monitor and authorize entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities such as equipment or

property damage, theft, presence of unauthorized persons, or unusual

occurrences. Monitor temperature sensitive equipment, report any issues to

maintenance, answer alarms and investigate disturbances. Circulate among

employees and visitors to preserve order and protect property. Patrol

premises to prevent and detect signs of intrusion and ensure security of

doors, windows, and gates. Provide customer service, answer phone calls,

take messages, answer questions, and provide information during non-

business hours.

5/2002- 8/2002, Assistant Manager, Pharmor Stores, York, PA

Manage staff of 12 employees for a store that generates two million dollars

in annual sales.

Complete bookkeeping functions in cash office and process daily reports.

3/2002- 5/2002, Sales Counselor, Circuit City Stores, Lancaster, PA

Work as a team to meet 7% sales plan on product warranties for business

equipment, and

use interpersonal skills to sell computers & accessories on commission

basis to business customers in a store with annual sales of twenty million

dollars.

9/2000- 2/2002, Assistant Manager, Office Depot, Harrisburg, PA

Manage sales staff of 14 employees, conduct daily staff meetings, match

sales orders with sales invoices for completed deliveries, process employee

payroll for 14 employees, and complete daily merchandise audits for out of

stock in a store with two and a half million in annual sales.

9/1996- 9/2000, Assistant Manager, Ames Department Stores, Lancaster, PA

Manage staff of 20 employees, increase store profit 1% in 1999 by reacting

quickly to out of stock items and providing excellent customer service to

clients. Interview, hire, & train store personnel, plan & organize major

department projects, and prepare for major advertising promotions for a

business generating twelve million dollars in annual revenue.

2/1996- 9/1996, Acting Manager, U.S. Factory Outlets, Harrisburg, PA

Manage 10 store associates, reconcile accounts payable, process weekly

payroll, reconcile P & L statements on a monthly basis, complete daily

sales reports, and prepare accounts payable documents for corporate

headquarters in a business generating two million dollars per year.

3/1995- 2/1996, Assistant Manager, Jamesway Corporation, Palmyra, PA

Manage staff of 20 employees, communicate inventory needs to buyers in

corporate office, plan and organize major department resets in a store

generating five million dollars in annual sales.

ACTIVITIES & HONORS:

. General Trustee Scholarship Award, 2004 - 2007

. Beta Gamma Sigma Honor Society, Member since 2005

. Deans List Honors; Spring of 2003, 2004, & Summer of 2005

. Officer for Charitable Non Profit Organization, 2002-2004

References Available Upon Request



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