Customer Service Project Manager

Brandi L. Manuel

**** ****** **. ****** *****, CA 94597 Phone 925-***-**** Email: abj6ed@r.postjobfree.com

OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills,

occupational background, and ability to work well with people.

SUMMARY OF QUALIFICATIONS:

• Over a decade of broad administration experience including accounting and financial management,

human resources, project management, customer service, as well as staff and business management

• Industries include construction, financial services, and bar/restaurant

• Computer skills include Microsoft Office Suite (Word, Excel, PPT, Access), Quickbooks, Salesforce,

Visio, Jasc Paintshop Pro, Adobe Photoshop, Lotus Notes, Oracle, Dream Weaver, and other internal /

external mainframes.

PROFESSIONAL EXPERIENCE:

YogaWorks, Walnut Cree, CA 3/2010 to Present

Receptionist/ Customer Service

• Opening facility.

• Greeting, answering the phone, questions and providing customer service to all members.

• Explaining classes and the style of yoga to potential members.

• Setting the rooms up for the different classes.

• Weekly Inventory.

McCaulou’s, Walnut Cree, CA 11/2009 to 5/2010

Sales/ Customer Service

• Greeting customers and providing customer service.

• Knowledge of all company and department policies.

• Manage incoming inventory/stock, including counts & sale items

Cosmic Dog Yoga 6/2008 to 7/2009

Receptionist – Volunteer position

• Managing client accounts.

• Greeting, answering the phone, questions and providing customer service to all members.

• Explaining classes and the style of yoga to potential members.

• Setting the rooms up for the different classes.

All That Glows, Walnut Creek, CA 6/2008 to 12/2008

Office Manager

• Accounting responsibilities, including accounts receivable, accounts payable, LLC taxation processing,

and pre-auditing

• Human resources activities include processing payroll, benefits, and workers compensation

• Managing client accounts, including follow-up for client satisfaction

The Stadium Pub, Walnut Creek, CA 11/2003 to 4/2007

Hostess / Waitress / Bar Manager

• Greeting, seating, serving, and providing customer service to patrons

• Managing bar staff and administering financial oversight

Renaissance Construction, Walnut Creek, CA 11/2003 to 6/2005

Office Manager

• Developing and implementing a strategic system to efficiently run the business office

• Ensuring that all employees were trained and adapted to the new system, while achieving their job

objectives

• Processing accounts receivable & accounts payable

• Preparing taxes and tracking of all debit card, credit card, cash, and check purchases year-round

• Acting as direct point of contact for our corporate CPA and Tax Attorney

• Preparing copies of all documents and managing check and balance worksheet

• Visiting various job/work sites to ensure that all necessary work was being completed in a timely fashion,

and ensuring that sites were up to code and regulations

• Managing all monetary accounts and bank deposits

Providian Financial Corporation, Pleasanton, CA 10/1996 to 11/2005

Senior Project Manager, 6/2000 to 11/2003

• Managing up to 10 project teams at one time with 17 Project Manager

• Working with Federal Regulations, and internal and external auditors

• Facilitating processes with Visa and MasterCard to ensure accurate regulations in new system

• Creating and implementing Disputes, Fraud and Customer Service business contingency plans

• Traveling to Texas and New Hampshire to oversee implementation of business contingency plans

• Created and implemented new Disputes Business Platform (DOTS) $2.5 million under budget

Standard Operation Research, 7/1999 to 6/2000

• Performing monthly internal audits and collecting an unbiased samples to perform audits

• Engaging with all levels of management to ensure accuracy and satisfaction

• Creating, analyzing, and distributing findings report in addition to reporting my findings in monthly

business meetings

Project Manager, 6/1997 to 7/1999

• Introducing, planning, organizing and managing various business projects

• Developed relationship with both the business and system operations to create strong work environment

• Developing project plan and business requirements while maintaining project schedule

Collection’s Representative, 10/1996 to 6/1997

• Processing collection phone calls, alleviating escalated call volumes to managers, and assisting in the

creation of a Manager Response Team

EDUCATION:

Diablo Valley College, Pleasant Hill, CA 1997

Associates Degree

References Available Upon Request

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