Manager Customer Service
Resume:
HOLLY MARIE COBLE
Park Hill, OK 74451
OBJECTIVE
Payables/Receivables and/or Accounting Finance Position
SUMMARY
A dedicated and reliable professional with extensive and diverse
manufacturing-related accounting/finance experience. Highly organized and
analytical by nature, with a balance of solid social/interpersonal skills.
Posses a record of accomplishments in managing accurate and timely payroll,
accounts payable, and receivables operations.
Grace Living Center, Tahlequah, OK
06/08-02/10
* Payroll
* Human Resources
As Payroll & Human Resources Manager for a 113 bed long term care
facility, maintained and completed payroll, payroll lunch accounts, and
human resource records for approximately 87 employees including new
employee orientations as well as terminations in accordance with company
policies, procedures, and state and federal regulations. Daily met job
standards set by the Administrator and Regional Manager, completing
assigned duties in a timely, efficient manner such as, assisted with
staffing schedule, research and documentation of facility, physician,
employee's and all nursing licenses submitting reports accordingly.
Maintained OSHA log and needlestick log, and employee vaccination log,
assisted with multi-phone system, in addition, temporarily acted as
housekeeping supervisor with approximately 7 employees.
Absolute Dental, Locust Grove, OK
11/07-06/08
* Office Manager
Opened a dual dental practice with approximately 17-20 appointments daily.
Accomplished self training with the dental software program, Dentrix.
Performed duties such as, entering all patient medical and personal
history/information, maintaining patient files, coding, submitting,
reconciling insurance claims both state and private. Responsible for
scheduling appointments, billing, collections, producing daily activity
reports and daily bank deposits.
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Refractory Anchors Inc.
1987-2007
* Controller
1997-2007
* Administrative Assistant to Controller
1992-1997
* Receptionist
1987-1992
Accounting/Risk Management
* As Controller, consistently met closing deadlines. Promoted from
assistant to principal
Controller. Worked closely with senior management and CPA managing all
finance
Accounting operations, state, federal, quarterly, and monthly,
exercising the use of journal entries
and general ledger, improved accuracy and monthly closing schedule by
several days.
* Consistently achieved more than 98% payroll accuracy. 10 years
experience managing
weekly and bi-weekly payroll for approximately 28-35 employees.
Verified time records, performed all benefits calculations, and filed
all required federal and state tax documents/payments accurately and on
time.
Fostered process improvements to improve efficiency.
* Researched and implemented new worker's compensation insurance coverage
resulting
in $5000 annual savings with no reduction in service levels.
* Administered company 401K program, with more than 95% employee
enrollment.
Actively involved in all benefit plan changes and communications.
Orchestrated
annual 401K seminars to assist employees in managing their plans.
Accounts Receivable/Payable
* Captured several hundred dollars a month in prompt pay discounts from
vendors.
Established first-ever receiving processes, which ensured
accountability for delivered
materials and resulted in prompt payment. Troubleshooting for
receivables and
payables by working with purchasing and customer service departments.
* Achieved an average of
95% on-time collection rate. Managed the overall accounts
receivable process including preparation of all invoicing. Generated an
average of
200+ invoices per week. Developed process to insure prompt distribution
and timely
follow-ups as required.
Page 3
* Kept account defaults to a minimum (10-12 annually) through effective
communication with customers, and negotiation of fair payment terms.
Personally
made collection calls, maintaining good relations with all clients
while arranging
payment schedules that was supportable by both parties.
* Routinely collected 100% of under-billed charges, increasing monthly
revenue by an
Average of $3,000. Continually monitored a cumbersome credit card
payment process
on a regular basis, reconciling all charges and making corrections as
necessary.
* Decreased number of billing errors by 90%. Conceived and initiated
efforts to
continuously make "credit" related notations to master shipping
records. Practice
vastly improved customer relations and reduced staff effort required to
identify and
correct errors.
SPECIAL SKILLS
10-key by touch
MS/Office
Data entry (highly accurate and efficient)
OSAS
Dentrix Software
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