Customer Service Sales

JEFFREY L. HENZEL

***** * ******

Omaha, NE ***30

Home Phone 402-***-****

Cell Phone 402-***-****

Email *******@*****.***

OBJECTIVE

Experienced, self-motivated individual with strong background in the

warehouse industry dedicated to delivering a high quality standard of

work.

WORK HISTORY

STRECK

4/2005 to 9/2010

7002 S 109th Street - Omaha, NE

Shipping Team Leader

. Performed years of product assembly, paperwork, shipping, job

order entry, and requisition of materials with extreme attention

to detail. Personal error rate for entire Fiscal 2010 was 0%.

. Supervised 8-18 employees while providing training and reporting

progress to management.

. Department experienced a reduction in error rate versus

shipments which improved company's high standards for accuracy

in delivering product to end user.

. Forecasted time sensitive inventory with accuracy to maximize

employee efficiency and full-fill customer orders without delay.

For 5 years, department conducted only 1 known product teardown

due to revised, unpublished release date.

. Created clean and safe work environment that achieved

department's highest continuous level of performance on

scorecards.

. Worked in conjunction with departments such as Customer Service,

Inventory Control, Product Managers, Purchasing, International

Sales, Finance, Sales, Warehouse, Quality Control, Material

Inspection, MIS, and Maintenance.

. Led as Just-In-Time (JIT) Chairperson to reorganization of

Warehouse bays, shortening time to fill orders. Independently

studied different methods of manufacturing procedures.

. Developed maximizing floor space method of rotating and stocking

freezer to meet increased sales demands operating within

existing facility limits.

. Served as backup to several Product Specialist and Quality

Inspection Specialist during absences allowing business to run

uninterrupted.

. Wrote and revised process that detailed step-by-step procedures

complying with company standards and passing internal/external

audits.

. Completed cycle-end and weekly counts vital to all phases from

purchasing raw materials through reporting stocked finished

goods. Investigation on several instances often avoided lapses

which would have affected customers.

. Organized Team Building exercises to promote company policy as

directed by management.

. Recognized after implementing a Process Improvement for an on-

going 3 year problem. Submitted several other ideas

complimenting Department/Company Goals. Suggestion and

purchasing of plastic totes resulted in a Fiscal 2011 inventory

count that produced a 0% cycle variance.

. Replaced a manual order shipping process with a 2-step automated

system to save approximately 20 HRS per week.

GOODYEAR TIRE & RUBBER COMPANY

4/1994 to 1/2006

4021 North 56th Street - Lincoln, NE

Warehouse/Production Department

KAWASAKI MOTORS MANUFACTURING

10/1993 to 4/1994

6600 NW 27th Street - Lincoln, NE

Manufacturing/Production Department

PERU STATE COLLEGE

8/1989 to 5/1992

600 Hoyt Street - Peru, NE

Sports Information Department

H&H CONSTRUCTION

6/1984 to 9/1993

Beatrice, NE

General Laborer/Crew Foreman

WAREHOUSE FLOOR AND GENERAL SKILLS

. Coordination of freight carriers, on-line creation of Bill of

Lading

. Forklift, stand-up forklift, pallet jack, prime movers, Very

Narrow Aisle (VNA) equipment involving compressed gas

tanks/batteries with changing/charging equipment

. Overhead hoists/rail systems, conveyor belts, pallet

wrapping/banding equipment, Pad Pak Paper machine, ARPAC #112-40

shrink-wrap machine, build/dismantle warehouse racking, dock

doors/plate, truck locks/chalking

OFFICE AND COMPUTER SKILLS

. Extensive computer skills including SAP/Novell/Planit/Syteline

systems, Windows 95-98, Windows XP Microsoft Office: Word,

Excel, Publisher, Outlook Express, Internet Explorer, and Word

Perfect; basic computer programming

. Mobile devices including Radio Frequency (RF) scanning

equipment, hand-held computers, touch screens, laptops; copiers,

computer scanners, fax machines, telephones, mobile/cell phones,

answering machines/intercom

LICENSES AND CERTIFICATES

. 2010 National Safety Council certification

. Hazardous Training/IATA - 2006, 2008, 2010

EDUCATION, HONORS, AND ACTIVITIES

UNIVERSITY OF NEBRASKA MEDICAL CENTER - OMAHA

Omaha, Nebraska

. Hematology

UNIVERSITY OF NEBRASKA - LINCOLN

Lincoln, Nebraska

. Electrical Engineering

PERU STATE COLLEGE

Peru, Nebraska

. Accounting, Business, Computer Sciences, Mathematics

. Leadership Scholarship, Presidential Scholarship, Barnes-Warnock

Scholarship

. Alpha Mu Omega, Phi Beta Lambda

LEWISTON CONSOLIDATED SCHOOLS

Lewiston, Nebraska

. Diploma, General Studies

. National Honor Society

. Basketball, Track, Drama, Band, and FFA

COMMUNITY

Volunteer YMCA Soccer Coach

REFERENCES

Available upon request

Contact this candidate