Customer Service Sales

Sue Everett

**** ******** ** **, **********, AL *5803 ~ 515-***-**** cell

*****.***********@*****.***

Objective

Dependable professional with over 7 years of experience in providing effective and comprehensive support to the president of a Global Human Relations Training Organization. Possess

the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable to changing situations and flexible about working overtime and traveling.

Seeking position requiring my expertise of demonstrated organization, internal and external customer service, communication, purchasing and project management skills.

Professional Experience

2009-2010 BARKER LEMAR ENGINEERS West Des Moines, IA

Production Coordinator - Marketing Department 4/2009-4/2010

• Production

o Production of all outbound letters, quotes, and bid documents

o Responsible for checking Q & A on all production

o Successfully reduced errors down to less than 0.003% per month

• Purchasing

o Office and field supplies for the office & field Staff of 75

o Prepared Request For Proposal for office supplies and successfully rolled out a new electronic office supply request program throughout the company. The

new vendor reduced cost on most frequently purchased items by 50%

• Shipping

Renegotiated shipping contract and saved the company $1-$2 per package shipped by going directly through the preferred carrier instead of a 3 rd party

o

vendor.

• Organization

o Restructured disorganized filing system into alphabetical and chronological order.

o Cleaned and disposed of items in production area that were no longer in use.

o Moved items into areas of common interest for a more organized cohesive area

2001 - 1/2009 COASTAL TRAINING TECHNOLOGIES Urbandale, IA

Operations Manager - Business Financial Literacy Division 6/2006 - 1/2009

• Purchasing

o Materials for classroom of 50 participants

o Office supplies for office and staff of nine

o Props for seminars

• Shipping

o Improved accuracy and timeliness of shipments, claims, returns, tracking, supplies

o Successfully reduced shipping costs

• Responsible for making Airline, Transportation, and Hotel reservations

• Part of the Two person Team that delivers seminars to our clients worldwide

o Responsible for the coordination of logistics

o Responsible for the setup and the breakdown of the classrooms also the smooth running of the program during the course

Executive Assistant - Human Resources Division 6/2001-1/2007

• Managed and hired employees for call center

• Oversaw training and integration of 20 inside sales consultants

• Prepared reports, written correspondence, monthly financial distribution for president

• Scheduled conference rooms and training rooms

• Maintained president’s calendar

• Answered a high volume of incoming calls from clients and colleagues for president

• Prepared bids and proposals ranging from $25,000 - $500,000

• Proofed and edited proposals for sales team to ensure accuracy and consistency

• Coordinated and set-up high level conference calls, management meetings, and special events

• Assisted managers with special projects as needed

• Maintained HR files

1999-2001 PHYSCIANS EYE CLINIC West Des Moines, IA

Ophthalmic Assistant - Dr. Thomas Brown

• Scheduled appointments

• Obtained patient history, evaluate patient problems and provide complete documentation in patient record.

• Responsible for measuring and recording visual acuities, performing lensometry, refractometry, tonometry, keratometry and other ophthalmic tests with children and

adults.

• Assisted doctor in surgery

Education

Wichita State University 1984 General Studies

Friends University 1981-1983 General Studies

Computer Experience

• Microsoft Word, Outlook, Excel and Power Point, AS/400, ARC 400, Onyx and several other Customer Management Systems

References

• Available upon request

Contact this candidate