Carol J. Steinbrecher
Byron Center, MI 49315
abj67o@r.postjobfree.com
Objective: Customer Service professional, offering versatile office management skills
and proficient in Microsoft Office programs. Strong planner, and problem solver, who
readily adapts to change, works independently and exceeds expectations, Able to
juggle multiple priorities and meet tight deadlines, without compromising quality.
Highlights of Qualifications
• Office Management, Records management, ability to use a Data base for fact finding.
• Experience in Dispatching, Customer Service, Accounts Payable/Receivables.
• Knowledge of Several different Logistics programs. Ability to use Microsoft Programs with ease.
• Have used Excel, AS 400 and productivity programs. I am Computer literate.
• Excellent attendance and punctuality. Learn quickly, and perform as needed.
• Ability to work under pressure, multi task, and complete work assignments.
Relevant Skills and Accomplishments:
Customer Service
• Proficient in handling Customer needs, taking care of problems, and maintaining Customer Files.
• Able to handle multiple tasks, with high rate of success. Arrange scheduling, and maintain a high
standard of professionalism.
• Supervise up to 28 drivers, complete daily orders, and maintain a high degree of satisfaction with
our customer base. Meet daily Productivity goals.
• Track daily 3rd Party Disposal weights on Excel; keep a daily tracking of any and all MPU's. Print
reports for Managers, record Safety Meetings.
• Work with little or no Supervision, ability to get things done without being told what is needed.
Handle stressful situations and get a great result.
• I have experience with Microsoft Word, Excel, Stars, productivity, and some payroll experience. Also
have past experience with Payables/Receivables.
Employment History
05/2010-09/2010 Billing/Office Help Plummer’s Septic Tank, Inc, Wyoming, MI
Sr Dispatcher/Customer
06/1995 - 12/2009 Waste Management, Grand Rapids, MI
Service
00/1987 - 06/1988 Customer Service Mass Mutual Insurance, Grand Rapids, MI
08/1985 - 08/1987 Accounts Payable Bixby Office Supply, Grand Rapids, MI
Education
Associate General Business Business/ Labor Relations Lansing Community College, MI
Bachelor Business Business/Humanities Davenport University, MI
Notes/Other Information:
I am a quick learner, like to be busy, will do what is asked of me. I have lots of experience in an office
setting.