Customer Service Front Desk

*** ********* *******, ******** ****, Oklahoma, **105 405-***-**** (

abj678@r.postjobfree.com

Danny Checotah

Objective

To become a member of a strong management team with the possibility of

future personal and professional growth.

Skills/Responsibilities

Excellent customer service skills

Excellent oral, written and training communication skills.

Excellent computer skills

Great team player

Strong analytical skills including trend analysis and the ability to

develop new tactics to resolve problems.

Excellent attention to details and ability to identify and carry out

actions to improve the guests experience

Excellent Problem Resolution

Involved in scheduling of employees

Trained new employees in front desk practices and guest relations

Counted and Inventoried front desk and MOD banks daily

Trained in Rates and Inventory of rooms

Involved in Sell-out/Oversell strategy

Employment History

May 2001-Dec 2007 Front Desk Waterford Marriott Hotel

Oct 2007 - Present Production Assistant

Feb 2008- Sep 2008 Front Desk Supervisor AFI/ FILMWORKS INC

Oct 2008- June 2010 Evening Mgr/Asst. FOM Oklahoma City Marriott

June 2010 - July 2010 Front Desk Associate Hilton Garden Inn OKC

Airport

Crowne Plaza OKC

Education

May 2001 Diploma John Marshall, OKC, OK

Jan 2008 Current OSU- Oklahoma City, OKC

References

Available upon request

Contact this candidate