Customer Service Administrative Assistant

**** ************ ****** . ************, ******* *2205

Phone 904-***-**** . E-mail abj61q@r.postjobfree.com

Jeanine SMITH

summary of qualifications

Having over 20 years of work experience here in Jacksonville and a

Bachelors Degree in Communications, I have a strong work ethic and

take pride in reaching my goals. I am a creative thinker, organized,

benefit from multi-tasking and thrive in a fast paced environment.

Enjoy interacting with others and effectively communicating ideas and

giving presentations. Continuously learning new skills and utilizing

them to the best of my ability is very important in achieving my

personal success.

Work experience

Lee Printing, Inc

June 2007 to June 2010

Sales Support Associate

Apply project management principles in managing existing accounts

and integrating new accounts.

Assist Senior Sales Associate with various administrative duties,

including records maintenance, cost accounting for printing

projects, and general administrative functions, including working

with Microsoft Office on a daily basis.

Acquire new projects/clients.

Establish and manage client accounts, ensuring product fulfillment

and satisfaction for all projects.

Assist with graphic design in pre-press stage.

Review and maintain collateral materials for warehoused inventory.

Create and produce billing invoices for all clients on a weekly &

monthly basis.

Brandon Schmidt Interiors

September 2002 to January 2007

Interior Designer

Client- Admiral Homes/Lennar Homes Inc.

Worked with Admiral Homes/Lennar Homes, Inc. to develop lifestyle

concepts for model homes in their communities.

Created and presented interior design plans and budgets.

Acquired and installed all furniture, soft goods and accessories.

Consulted with individual clients on interior design and space

planning.

Prepared annual forecasts and budgets for company.

Developed and maintained financial records for company.

Davidson Development, Inc.

May 2001 to November 2001

Administrative Assistant to President and Vice President of

Marketing

Assisted Vice President of Marketing with all aspects of marketing

program.

Collaborated with builders to review upcoming marketing initiatives.

Coordinated the production of ad creative and print materials.

Edited and managed print production of community newsletter.

Cole Henderson Drake, Inc.

October 2000 to December 2000

Intern

Assisted on the Wendy's Old Fashioned Hamburgers' account.

Worked with account director to implement strategic marketing

programs.

Maintained advertising budgets for six cities in Southeast region.

Conducted competitive research throughout region.

Prudential Insurance Company of America

July 1988 to March 1999

Individual Life Insurance Premium Division

Processed back office premium payments, identifying and reconciling

Internet Technology (IT) problems pertaining to premium application.

Variable Life Insurance Division-Customer Service

Provided customer support in regard to premiums, disbursements and

reallocation of variable investments.

Handled escalated customer complaints and worked with legal division

on numerous class-action cases.

Collaborated with customers concerning escalated insurance

complaints, provided consumer resolution, and documented corrective

actions for IT.

Quality Service Leader

Created and facilitated training classes for employees concerning

new programs.

Handled quality control for associates and customer care

representatives.

Performed reviews of processing procedures.

Worked with analyst to implement new IT programs to prevent internal

errors.

Education

University of North Florida, 2001

BA in Communications

Specialized Course of Study -Public Relations

Volunteer experience

Special Olympics, Angelwood, Inc., Huntington's

Disease Society of America

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