Project Manager Executive Staff
Resume:
LOIS NESBITT
Memphis, TN 38122 abj605@r.postjobfree.com
SUMMARY
Employee Benefits professional with over 14 years experience with health and welfare
programs. Strong knowledge of all employee benefit programs. Excellent written and
communication skills. Proven mediation skills with ability to solve complex customer
service issues.
PROFESSIONAL EXPERIENCE
BAPTIST MEMORIAL HEALTH CARE CORPORATION, Memphis, TN 1994 - 2007
A multi-state health care organization with over 12,000 employees at 11 hospitals and 9
separate subsidiaries in Tennessee, Arkansas and Mississippi.
Benefits Manager
Responsible for all aspects of the Employee Benefits Department for the Corporate
Human Resources department of BMHCC, including employee record-keeping and HRIS.
Monitored all employee benefit plans to ensure compliance with state and federal
guidelines. Plan accountability included: health, dental and pharmacy plans, employee
assistance program, life insurance, long term disability, short term disability, flexible
spending accounts, long term care, cancer protection plan, 403(b) and 401(k) plans, tuition
reimbursement and employee service awards.
• Evaluated existing benefit plan provisions on an ongoing basis in order to make
recommendations to executive staff concerning improvements to existing programs
and processes. Researched national trends and industry standards in health and
welfare plans to ensure competitive yet cost-effective plans.
• Recommended potential benefit plans and benefit modifications to executive staff.
Evaluated proposals, interviewed vendors and made final recommendations on plan
providers and plan provisions.
• Managed benefit vendors in areas of expected performance, issue resolution, data
management and project management. Mediated and provided policy interpretation on
all plan coverage and plan payment issues.
• Provided consistent implementation of all new benefit plans and existing benefit plan
changes at all multi-site locations.
• Project manager for organization-wide open enrollment and new employee orientation.
Developed and wrote all communication to employees regarding benefits programs:
including plan documents, summary plan descriptions, open enrollment materials,
orientation materials, enrollment forms, and all letters or
LOIS NESBITT PAGE 2
articles concerning plan changes or provider network changes. Designed employee
recruitment brochure.
• Lead speaker for open enrollment meetings and orientation. Conducted benefit
meetings for executive staff and regional facilities.
• Hired and managed staff of 7 involved in benefit administration. Trained human
resource representatives at each location, ensuring consistency and accuracy in each
benefit plan.
• Organizational resource for all questions related to ERISA, COBRA, HIPAA, FMLA,
ADA, all Internal Revenue Code and Regulations, and all regulatory changes.
• Project Manager for organization wide Service Award Program.
WATSON WYATT WORLDWIDE, Memphis, TN 1990 – 1994
International actuarial consulting firm
Benefits Analyst
• Assisted in health and welfare plan rate analysis and rate
determination to ensure correct account accruals and payroll deduction formulas.
• Wrote Section 125 plan documents, amendments, summary
plan descriptions and employee communication material.
• Completed IRS forms and other administrative and regulatory
reports for defined contribution, defined benefit, and health and welfare plans.
• Analyzed employee demographics, employee surveys and
employer financial goals to make recommendations to senior management concerning
changes and additions to employee benefit packages designed to attract and retain
qualified employees.
EDUCATION
Bachelor of Science in Accounting, Business Administration
Christian Brothers University, Memphis, TN
PROFESSIONAL DEVELOPMENT
Passed 3 of the 10 exams in pursuit of Certified Employee Benefits Specialist (CEBS)
designation.
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