Ashley Farrow

**** *** **, ********, ** *****

abj5zr@r.postjobfree.com

Tel: 423-***-****

Work Experience

Opening Manager/Cashier Trainer (February 2008 - October 2009)

Fresh 2 Order, Chattanooga, TN

I was the opening manager/Cashier Trainer. My duties included properly

training potential employees on our registers as well as opening the

restaurant.

CSR (October 2008 - November 2009)

Convergys, Chattanooga, TN

Converys is a call center where I my skills included: sales, billing

issues, service calls, troubleshooting. I learned many team building

activities and new techniques in multi-tasking.

CSR (November 2009 - Present)

T-Mobile Call Center, Chattanooga, TN

Giviing our customers world class customer service. Being the front line to

providing accurate information for billing issues, sales, troubleshooting,

as well as building a rapport with out customers.

Education

High School Diploma - Hamiltion County High, Harrison, TN

(August 2004 - May 2008)

Special Qualifications:

My skills in working in a call center are two year of experience. In that

year I have grown A dynamic, resourceful and industrious Call Center Agent

with excellent communication and customer service skills and a broad range

of expertise in administration, data management and office organization

gained primarily via exemplary service in a call center.

My CSR skills include:

- Excellent office administration skills.

- Excellent interpersonal and communication skills.

- Excellent customer service skills.

- Natural ability to work both alone or as part of a team.

- Strong multitasking skills.

- Expert knowledge of regulations such as data protection, etc.

- Excellent sales and negotiation skills.

- Strong IT skills: Expertise in numerous office packages.

- Strong organizational skills and attention to detail.

- Strong analytical and problem-solving skills.

My achievements in working as a CSR have been to:

- Deliver amazing customer service and build customer satisfaction and

loyalty.

- Provide effective and timely resolution of a range of customer inquiries.

- Strive for one-call resolution of customer issues.

- Complete ongoing training to stay abreast of product, service and policy

changes.

- Strike a positive and cooperative tone with both customers and coworkers.

- Demonstrate best judgment in the disbursement of adjustments and credits.

- Increase the customer experience by providing information on new

products, rate plans, and services through up selling opportunities

Contact this candidate