Administrative Assistant Quality Control
Resume:
Narissa Huntley
Email: *******.*******@*****.***
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Objective: Seek the Challenging Position of Administrative Assistant
A highly equipped Administrative Assistant with experience in performing a
variety of administrative and staff support duties for a specified
department, which require a range of knowledge and skills of organizational
procedures and policies; directing and assisting visitors, and resolving
administrative problems and inquiries; composing, editing, and proofreading
correspondence and reports, and preparing a range of administrative
documents.
Experience:
2010-present True Care Home Care Agency, Angier, NC
Administrative Assistant/Human Resource Manager
. Coordinate with various staff for operational support
activities for the company.
. Provide administrative/secretarial support such as
answering telephones, assisting visitors and resolving a
range of administrative problems and inquiries.
. Schedule and coordinate meetings, interviews,
appointments, events and other similar activities for
supervisors.
. Handled all official company correspondence efficiently
and upgraded all office filing systems.
. Typed entire company documents and correspondence and
created a systematic and reliable computerized database.
. Responsible for conducting orientation for new employees
who joined the company.
. Maintaining office co-ordination: maintaining co-
ordination and link between the department/person and the
rest of the office.
. Creating and maintaining office documents: office
documents such as, invoices, reports, data sheets have to
be created and maintained by an administrative assistant.
. Ensure that client and employee relations have to be
maintained and any complaints or problems have been
resolved.
. Maintaining the company's website
. Maintain a calendar and co-ordinate the workflow and
meetings
. Supporting the staff when assigned
. Conduct all billing inquires on behalf of the company by
posting all charges and payments to major insurance
companies including Medicaid.
. Maintaining compliance on all current and updated state
regulations regarding the operations of home care
policies and procedures.
2010-2010 United States Census, Fayetteville, NC
Census Enumerator
. Planned work by reviewing assignment area to determine
organization of neighborhoods and locate households for
conducting interviews.
. Conducted interviews with residents in assigned areas by
following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered
residents' questions, elicited information following a
script, and recorded census data on forms.
. Assessed quality control levels on selected addresses,
determined which samples passed or failed, and maintained
records for quality control verification.
. Complied with accuracy standards while maintaining high
production rates.
. Maintained records of hours worked, units produced, miles
driven, quality control results, and expenses incurred in
the performance of duties.
. Met daily with supervisor to review and submit work, and
receive additional instructions.
2007-2009 St. Mary's Home Care Agency, Fayetteville, NC
Paraprofessional, Certified Nursing Assistant
. Provided case management services for Dual Diagnosis
(MH/MR) adult consumers.
. Presented cases in the treatment team meetings.
. Assisted treatment team in developing triggers (treatment
goals) and developing discharge plans.
. Evaluated and documented consumer's progress towards
their goals
. Provided crisis intervention as needed
. Helped consumer's made their own choices, so they can
establish their own identity, and lead a normal life the
best of their ability.
. Provided 1:1 support and guidance to the adult population
in their own home or community and promoted health and
safety of the consumer at all times.
. Educated and guided the consumer to develop competency in
home maintenance
. Educated and guided the adult consumer to identify
opportunities to develop meaningful participation and
relationships in their community.
. Educated adult consumer in establishing regular routine
in taking prescribed medications and be familiar with the
potential side effects of such.
. Observed, reported, and documented any changes in
consumer behavior.
Education:
2000-2004 Albemarle Sr. High School, Albemarle, NC
High School Diploma
. Beta Club
. Rotary Club Scholarship
2005-2009 Fayetteville State University, Fayetteville, NC
BS Psychology
Skills:
. Superb skills using Microsoft Word, Excel, and PowerPoint
to expedite work assignments
. Highly skilled in preparing reports, correspondences and
office memorandums for multiple distribution;
. Tremendous ability to work under pressure and maintain
calmness in highly stressful situations;
. Highly capable of maintaining a schedule and working
within established guidelines to complete assignments
efficiently;
. Excellent ability to work independently without direct
supervision to accomplish assigned duties and tasks
Volunteer Experience:
. Fayetteville Urban Ministry, Find A Friend
Membership:
. Order of Eastern Star
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