Customer Service Quality Assurance
Resume:
Kelly Lynn Newsom
Canal Winchester, Ohio 43110
*****@*****.***
Objective:
To obtain a leadership role in an educational setting that provides an opportunity
for me to implement my managerial and academic experience.
Personal Skills:
• A diverse background in customer service.
• Ability to consistently meet and exceed goals monthly.
• Motivated to learn new skills and build upon those already obtained.
• Strong leadership skills.
• Excellent t ime management skills.
P rofessional Experience:
University of Phoenix
Enrollment Counselor/Team Lead June 2008-
Present
• Advise prospective students of courses and determine a best fi t for their
educational needs.
• Responsible for a set amount of calls and student service daily.
• Recruiting potential students and obtaining student recommendations.
• Accountable for meeting personal and campus enrollment and retention
goals.
• Provide guidance for students starting school online and on campus; New
S tudent Orientation and Workshops.
• Job placement research and career t raining.
• Review syllabus material and aid in comprehension.
• Serve as Associate Degree campus Captain.
• Provide leadership and motivation to team members, as Team Lead.
• Use mul tiple resources to obtain new and prospective students.
N ationwide I nsurance
Associate Agent July 2007-June 2008
• Provide knowledgeable counsel to current and prospective policy holders.
• Pre-underwri te commercial and life insurance policies.
• Maintain a high standard of compliance.
• Timely resolution of claims.
Household Finance
Senior Account Executive November 2004-January 2007
• Provide customers with financial options that fi t their needs.
• Specialized relationships with existing customers and current accounts.
• Obtain new customers by utilizing an advanced lead system.
• Training and new employee mentorship.
• Work directly with Quality Assurance throughout daily and monthly audit
requirements.
Education:
Ohio State University- 2002
Bachelor of Arts in Psychology.
U niversity of Phoenix- M a rch 2010
M aster of Education in Adult Learning and Training.
U niversity of Phoenix- J anua ry 2011
Graduate Human Resources Certificate
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