Quality Assurance Customer Service

Karen Lyn D. Gayahan

*** ****** ****** **. *******, FL 32825 407-***-**** abj5xf@r.postjobfree.com

SUMMARY The combination of my education and varied experiences results in

professional excellence where creativity, organizational and

cooperative skills can contribute to efficient operation.

EDUCATION Bachelor of Science in Food Science, May 2009

Minors in International Studies in Agricultural and Life Sciences

University of Florida, Gainesville, FL

GPA: 3.81/4.0

Relevant Courseworks and Laboratories: Chemistry, Food Microbiology,

Food Chemistry, Food Analysis, Quality Control in Food Systems,

Principles of Food Processing, Gov Regulations & the Food Industry

EXPERIENCE Quality Assurance Tech II, Coca-Cola Base Place (via Spherion

Staffing), February 2010 - Present

Apopka, FL

Conducted routine testing of finished product for base blending

process

Conducted wet chemistry of bases and concentrates by testing brix,

acid, color, taste, and Vit C

Performed blend water testing such as turbidity, chlorine, and pH

Collected micro and shelf life samples, and responsible for checking

tanks for potential problems when sampling

Prepared plating media and standardized reagents for microbiological

and chemical analysis of samples

Ensured that protocols are running adequately and responsible for all

calibrations, instrument maintenance, and repairs

Complied will all plant GMP and safety policies to ensure the

attainment of maximum quality of product in the safest and efficient

manner

Utilized SAP software to conduct quality assurance and production

transactions

Responsible for data entry of test results and confidential company

documents

Student Assistant, UF Chemistry Graduate Department, September 2007 -

April 2009

Gainesville, FL

Organized and constantly updated more than 600 applications of

prospective students

Assisted in the recruitment process of new domestic and international

graduate students

Provided excellent customer service to prospective students'

inquiries through phone, e-mail, and by person

Intern, Domaine des Tonneux, June 2008 - July 2008

Jarnac-Champagne, France

Assisted in the vineyard, bottling and labeling processes, and

selling of wines and grape juice

Gained knowledge of Cognac distillation and farm management

Assisted in the management of a Bed and Breakfast inn

Developed multicultural experiences and language skills through

interactions with guests

Supplemental Learning Leader, Valencia Community College, March 2006

- December 2006

Orlando, FL

Helped students to refine study skills through mentoring and

introducing effective study skills in creative ways

AWARDS/ Member, Phi Theta Kappa International Honor Society, August 2005 -

AFFILIATIONS December 2006

President's List, Fall 2005

Dean's List, Spring 2006 - Spring 2008

SKILLS Oral and written fluency in Tagalog, Basic knowledge of French and

Spanish

Proficiency in Microsoft Office applications, FileMaker Pro, and

Windows operating system

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