Casandra Marinaro

**** ********* **.

Orlando, FL 32829

Phone: 407-***-****

Email: abj5w1@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position that will test my skills, allow for

further training and development within the industry.

QUALIFICATIONS:

I have knowledge of Microsoft Office, Mastermind and other computer

programs. Burglar Alarm panels by DSC, Ademco, Radionics, ITI and

Caddix. Fire panels by Ademco, Radionics and Silent Knight. Knowledge

of Speco Closed Circuit Television and knowledge of Northern,

Radionics and Aegis access control systems.

EDUCATION

1996. H.S. Diploma

2008 Currently Enrolled - University of Phoenix

Associates of Arts Business Degree program

EMPLOYMENT

7/09 - 8/10 Arbon Equipment Orlando

Technical Service Coordinator

Responsible for management of technicians daily schedule, ordering of

parts for service repair, coding invoices for accounts payable,

service billing, contract entry for preventative maintenance, filing,

mail, customer service, follow up on parts orders and forward to

customer, obtain status of orders from vendors, obtain purchase order

numbers from customers, credit card payment processing and forward all

sales leads to appropriate sales representative. Daily entry of

technicians time for payroll.

9/05-5/08 Protection One Orlando/Jacksonville

Service/Install Coordinator

Responsible for Management of technicians' daily schedule, maintain a

service back log of no more than two days, assisted with meeting

monthly revenue goals for the branch. Back up to Operations

Supervisor, First point of contact prior to following chain of command

to Operations Supervisor. Contract creation, service ticket review and

billing, monthly inventory and branch audit. Scheduling of all

customer service repair and survey and quote requests. Provide

technical support for technicians and customers. Work with sales reps

and customers to schedule system installs. Handling and resolving of

customer inquiries. Handle National

Account Service calls. Entry of customer's new and renegotiated

contracts, pulling and prep of system install and service parts.

EMPLOYMENT CONTINUED

7/05-9/05 ASAP / QKI

Install Coordinator

Entered weekly payroll for installers, Installation billing,

Scheduling of service and install, and customer service

10/04-7/05 Stay at home Mom/Homemaker

8/04-10/04 Bryn-Alan Photography Studio

Photographer

Schedule for student pictures at school site, setup and break down of

camera equipment needed. I worked with faculty on a daily basis to

ensure proper keeping of the daily schedule. Customer Service,

Photographer

2/02-8/04 Protection One Orlando/Jacksonville

Service/Sales Coordinator

Responsible for management of all technicians' schedules, service

ticket and install billing, Contract

Entry, Contract check off, and back up to Branch Admin. I scheduled

all service requests during normal business hours. Work with sales

reps and customers to schedule system installs. Handling and

resolving of customer inquiries. Distribution and routing of all sales

appointments to the appropriate sales representative

REFERENCES:

Available upon request

Contact this candidate