Customer Service Administrative Assistant

Meli’sa Evans

**** ***** **** *** **, Columbus, Georgia 31907

706-***-**** w ************@********.***

Education

Columbus State University, Columbus, Georgia December 2010

D. Abbott Turner College of Business, Finance/Secondary Education

Experience

Columbus State University, Registrar’s Office August 2009-

February 2010

File Clerk

2 Organized new material to file records and created new records, as necessary.

3 Answered questions about records and files, via phone, e-mail, and face-to-face

meetings.

4 Eliminated outdated or unnecessary materials, destroying them or transferring

them to inactive storage, according to file maintenance guidelines and/or legal

requirements.

5 Assisted the Assistant Registrar, as needed.

Wal-Mart February 2009-

July 2009

Overnight Cashier

6 Greeted customers entering/exiting the establishments.

7 Issued receipts, refunds, credits, or exchanges due to customers.

8 Resolved customer complaints, with grace and efficiency.

9 Answered questions about merchandise and advised customers on merchandise

selection.

10 Placed cartons of back stock away, and used baler for cardboard. Stocked shelves

with new merchandise.

Columbus State University, Department of Teacher Education September 2008-May

2009

Administrative Assistant

11 Worked in CARE center helping education students locate, check out and return

books.

12 Provided administrative support, including clerical, receptionist and project-based

work.

Jimmy John's September 2008-February

2009

In-Shop

1 Responsible for greeting customers when they enter and exit the restaurant and

providing world class customer service and executing fast and accurate

Certification

Georgia Work Ready Certificate September 2010-present

• Gold Level

• Scored a 5 in areas of applied mathematics, reading for information and

locating information

Skills

• Strong organizational skills. Accurate and efficient.

• Excellent interpersonal and communication skills. Outstanding customer service

skills.

• Work well in an unsupervised environment. Excellent team player.

• Competent in Microsoft Office. Type 55 wpm.

Activities

Columbus State University Finance Association, N.A.A.C.P, and Student Activities

Council

Community Service

Liberty County YMCA,Teen Achievers, and Combined Communities of Southeast

Columbus

References

Available upon request

Contact this candidate