Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Reno, NV, 89521
Posted:
October 05, 2010

Contact this candidate

Resume:

LINDA CORRON

Tel: 775-***-****

Email: abj5uw@r.postjobfree.com

[pic]

Experienced business professional seeking a challenging position wherein I

can contribute my varied skills to

the strength and growth of your company. A self-motivated and results

oriented individual with demonstrated experience building positive client

relations with respect, integrity and confidentiality.

Professional Strengths:

> Operations Administrator

> Excellent customer service

> Human Resource foundation

> Organizational management

> Training coordinator

> Goal and results oriented

> Regulatory Compliance

> Business development

Professional Experience:

Collection and Account Analyst ~ Employers Insurance

2009-2010

> Managed in excess of 950 West coast employer Workman's Comp Insurance

accounts

> Facilitated timely collection of premiums contributing to 80% account

retention vs. policy cancellation

> Customer Service liaison between Agents and clients, tracking all date

sensitive correspondence

Independent Consultant / Sales ~ Dave's Design Center - New home Design

Center 2003-2009

> Successfully managed multiple design contracts simultaneously

> Coordinated weekly appointment schedules for 4 design staff to

accommodate excessive client load

> Developed and managed custom projects from conception to completion

> Implemented new product awareness program and staff training

> Effective communication with field operations and corporate vendors

resulting in strong business relationships

> Increased annual sales contributing to the overall success of company

goals

> Managed design showroom and coordinated new inventory review

Administrative and Business Consultant ~ MBP Enterprises

2007-2009

> Independent Contractor for administrative and new business development

> Managed payroll, compliance documentation and employee records for

staff of 17

> Supervised implementation of specialty software and equipment

increasing accounting capabilities

> Facilitated conversion of payroll system resulting in financial

savings and improved time management

> Managed corporate communication

> Successful completion of corporate licensing with applicable county,

city & state entities

Operations and Administration ~ Advanced Medical Management

2001-2003

> Co-founded medical consulting and revenue cycle management company

> Managed $5.2M accounts receivables, resulting in successful collection

of $4.M deemed uncollectible

> Directed all aspects of company operations, facility and client

correspondence

> Supervised staff of 8 personnel, wage and benefit administration

> Successfully implemented all necessary city and state licensing

> Maintained customer accounts, vendor contracts and client payment

agreements

LINDA CORRON

Tel: 775-***-****

Email: abj5uw@r.postjobfree.com

Page 2 of 2 [pic]

Office Manager ~ Randy Mantz, DDC, Alternative Health Clinic

1999-2001

> Implemented marketing and advertising plans, resulting in increased

patient load by 35%

and practice profitability

> Succeeded in elevating physicians' preferred provider status

increasing practice success

> Responsible for patient scheduling, billing, collection and follow-up

> Managed product inventory & control

Office Manager ~ St. Paul Insurance Company

1996-1999

**St. Paul acquired Nevada Medical Liability Insurance Co. in 1996

> Liaison between new and previous management during acquisition process

> Facilitated timely office re-location minimizing operational

interruption for clients

> Successful conversion and implementation of new corporate software

> Assisted Claims Manager with medical record review, correspondence and

travel coordination

> Coordinated with regional office in Minnesota during closure of Reno

location

> Responsible for administrative duties including, cataloging, storing,

shipping and tracking all correspondence, including sensitive medical

and claims records

> Effectively managed liquidation and sales of office furniture and

equipment

Assistant to President/Office Manager ~ Nevada Medical Liability Insurance

Company 1976-1996

Extended experience with Medical Liability Insurance Company resulting

in continued personal and professional growth and business advancement

within growing company. Varied experience in all company departments,

each requiring strong customer service skills, business relationship

building and administrative expertise in a professional setting.

> Conducted nationwide physician credentialing and background

verification

> Customer service liaison between physicians, underwriters and

insurance agents

> Successfully coordinated semi-annual risk management seminars in

Northern and Southern Nevada for area physicians, medical and legal

professionals

> Coordinated national and international travel for Executive Director,

staff and seminar speakers

> Lead project manager of automated client data base for approximately

400 policies and 750 insured's

> Implemented automated payroll system resulting in cost savings and

effective, accurate payroll

> Managed AP/AR systems, corporate banking and reconciliation

> Assisted Controller with all aspects of month/year-end financial

reconciliation and reporting

> Trained additional support staff on new client maintenance, billing,

AP/AR system

> Supervised employee files, payroll, vacation and PTO schedules for 13

employees

> Managed two corporate rental properties

Education:

UNR: HR Management Certification Program

Dale Carnegie Institute: Sales Training Seminar Series

TMCC: Medical Terminology, Accounting 1 & II

Microsoft Word, Excel, Power Point, Outlook - 2003 & 2007

Hunter Douglas: Sales Training Seminars

Volunteer - St. Mary's Hospital/CHW

Volunteer - National Police and Fire Games

Volunteer - Reno Air Races



Contact this candidate