Customer Service Manager
Resume:
Esther Danielle Green
Aylett, VA 23009
**********@*****.***
OBJECTIVE:
Experienced and energetic customer service and sales associate looking
forward to accepting the responsibility of a challenging position where
hands-on organizational, analytical and personal skills will lead to being
an asset and achievement of company goals.
PROFESSIONAL SKILLS:
Personnel, supervision and management skills, typing level 55 wpm,
knowledgeable of many computer programs including MS Word, MS Excel, MS
Power Point, MS Word Processing and Internet Access, outstanding customer
service, punctual, honest, flexible and responsible.
EDUCATION:
08/01 John Tyler Community College
Business Management
06/01 Charles City High School
Diploma
EMPLOYMENT:
07/08-08/10 Customer Assistance Account Manager, Bank Of America
Primary responsibilities were collections, customer service and other loss
mitigation or recovery activities. Work with customers to establish the
full balance repayment plans or settlements. Resolve routine billing
inquiries and negotiate payment arrangements to cure delinquent accounts.
Understood and educated customers on account terms and alternate payment
programs and methods. Navigate a computerized data entry system and other
relevant applications.
09/03-06/08 Cash Office and Post of Sales Supervisor, Kohl's Department
Store
On a daily basis, I would coordinate the store activities such as customer
service job assignments and customer relations. I handled all logistic
matters within the cash office including processing daily deposits up to
$100K while using the software (COSA). Answered up to 6 phone lines in
response to questions regarding billing and supervised up to 40 associates
daily.
Page 2
Employment Con't
10/02-09/03 Gift Shop Manager, Shirley Plantation
Handled all logistic matters including ordering merchandise, processing
invoices and interacting with vendors for the gift shop. I answered phones
daily regarding making reservations for tours. I handled shipping and
receiving of merchandise while using MS Office, MS Word and MS Excel, data
entry, filing and faxing documents. I interacted with up to 500 customers
a day thru tours by being a representative for Shirley Plantation, made
deposits daily along with a hands on managing approach to running the gift
shop and managed up to 20 associates daily.
Contact this candidate