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Customer Service Manager

Location:
Yuma, AZ, 85364
Posted:
September 08, 2010

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Resume:

MICHAEL MECL-MIRAGLIA

*** ***** *** ****** ****, AZ 85364

813-***-****

MICHAEL .abj5rr@r.postjobfree.com

BUSINESS ADMINISTRATION AND LOGISTICS EXECUTIVE

Highly trained professional with extensive experience in managing

integrated logistics support programs

that exceed productivity goals, ability to significantly increase growth,

profitability,

efficiencies, and shareholder value.

PROFESSIONAL PROFILE

* Results-driven, logistics management professional with 2yrs and

10months of continuous field related experience.

* Proactive self-starter with track record of initiative, personal

responsibility, ownership of work and

reputation for removing obstacles and making things happen.

* Highly analytical thinker with demonstrated ability to scrutinize

technical and financial data.

* Strong leader who effectively motivates others and directs top-level

strategic corporate initiatives.

* Astute in identifying operational requirements, creating action /

implementation plans, and effectively coordinating with cross-

functional teams to achieve objectives.

* Demonstrates characteristics to play both the leader and team player

role in any work environment.

AREAS OF EXPERTISE

* Customer Satisfaction

* Development of New Client Opportunities

* Account Presentation Development

* Inventory Management Planning and

Issue Resolution

* Application of Lean Six Sigma theories and Processes

* Employee Training

* Labor Analysis

* Personnel Management

* Budget Management

* Facility Coordination

* Business Development

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER, THE CHAMBER MMA AND FITNESS CENTER, Yuma, AZ, Dec 2009-

present

* Supervise and lead creative team in developing and executing

integrated marketing programs, including Market analysis, tactical

marketing programs, advertising; Formulate divisional business plans

designed to capture and share new/ changing markets.

* Maintain client base records to include member profiles, payment

history, and fitness programs.

* Ensure overall presentation of the fitness center exceeds highest

standards as far as layout, cleanliness, environment, member

accommodations.

* Build monthly budget plans and maintain payroll database.

LOGISTICS AND EMBARKATION SPECIALIST UNITED STATES MARINE CORPS, Aug 2007-

May 2010

* Performed various Force Deployment and Execution functions to support

the movement

of personnel, supplies, and equipment via all modes of transportation

using commercial and military assets.

* Trained in the application of job specific computer programs such as

Logistics Automated

Information System (LOGAIS) utilized to account, track and interface

the movement data.

* Acquired SECRET level security clearance for full job functionality.

* Accounted for and certified all hazardous material coming in and out

of the Unit.

* Managed the $20,000 yearly supply asset budget assigned to my unit of

approximately 750 Marines, Sailors and civilians.

* Planned, managed, and executed all Unit functions that took place

during my time of service.

* Received and took appropriate action on all facilities maintenance

requests, and vehicle requests.

ALL DUTY CLERK, FRYS FOOD AND DRUG, Phoenix, AZ, Jan 2007- Aug 2007

* Operated as a cashier maintaining 100% accountability of all issued

legal tender.

* Managed store inventory of perishable and non-perishable items.

* Handled customer needs and issues in the customer service department.

CUSTOMER SERVICE SPECIALIST, ROBEK'S, Phoenix, AZ, Aug 2006- Dec 2006

* Supervised and executed the opening and closing of the store.

* Operated and balanced store register daily.

* Marketed and sold various items to customers.

* Maintained store appearance throughout daily operation.

EDUCATIONAL ACHIEVEMENTS

UNITED STATES MARINE CORPS, Aug 2007- May 2010

* Enterprise Airspeed Yellow and Green belt training (Lean Six Sigma)

Oct 2009- May 2010

* Hazardous material handling and transport course Oct 2009- Nov 2009

* Continuous leadership and team building exercises and classes Apr 2008-

May 2010

* Logistics and Embarkation Specialist Academy Jan 2008-Apr 2008

* Combat Leadership Course Dec 2007-Jan 2008

* United States Marine Corps Boot Camp Aug 2007-Nov 2007

INTERNATIONAL COMMERCE INSTITUTE, Phoenix, AZ, Aug 2004- Aug 2008

* High School Diploma

PROFESSIONAL RECOGNITION

* [3] Meritorious Mast United States Marine Corps: Award for exemplary

performance of all duties

and responsibilities whilst upholding the Marine Corps highest

standards on and off duty.

* [8] Letters of Appreciation from various businesses and organizations

Yuma, AZ: Award of significant gratitude and recognition for serving

as a volunteer, manager and organizer on and off duty for various

events with local Units, businesses, and organizations.

References furnished upon request

HGJGHJGHJGHJGHJGHJ



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