Manager Customer Service

MICHAEL W. ARNOLD

**** ****** ****, ***. **** Evansville, Indiana 47715

269-***-**** abj5r2@r.postjobfree.com

Merchandizing/Business Manager with strong organizational, decision making, and

problem solving skills; dedication necessary to ensure success; ability to motivate, guide

and develop team members

Hands-on customer service and financial processing/accounting experience

WORK EXPERIENCE

MENARD, INC. Evansville, Indiana

Assistant General Manager 3/09 – 10/10

2 Assist in management of daily store operations following company policies and

procedures and OSHA requirements; maintain store order and appearance; train, guide,

and motivate team members

3 Work with merchandise managers and buyers in identifying, promoting, and/or

implementing new products or product lines; enforce company plan-o-grams and assure

proper display of products

4 Assist department managers in obtaining merchandise from distribution center and

outside vendors and ensure ordering of merchandise to maintain balanced inventory

5 Complete various weekly and monthly accounting reports

6 Exceed sales goals/projections while meeting customer demand and ensuring excellent

service

Manager Trainee 2/07 - 3/09

7 Completed Manager Trainee Program, General Manager Development Program, and In-

Home Training Program (Voluntary)

8 Worked as Millwork Department Manager, Millwork 1st Assistant, and 2nd Assistant

Office Manager at Menard stores in Ionia, MI; South Bend, IN; Elkhart, IN; and Battle

Creek, MI

9 Opened two new stores in Evansville, IN and in Ionia, MI

ROBINSON, ROBINSON & ASSOCIATES Haslett, Michigan

Payroll Account Service Representative 1/2003 – 11/2005

10 Maintained client relationships with over 100 small businesses; received time sheets,

input data, calculated taxes, cut checks, and processed payroll

11 Developed employee handbook outlining all procedures related to payroll processing

EDUCATION

MICHIGAN STATE UNIVERSITY East Lansing, Michigan

College of Communication Arts & Sciences

Bachelor of Science – Merchandising/Retail Management 2006

BATTLE CREEK CENTRAL HIGH SCHOOL Battle Creek, Michigan

Honors Diploma 2001

VOLUNTEER EXPERIENCE

Youth Mentor - WASHINGTON HEIGHTS COMMUNITY MINISTRIES Battle Creek, Michigan

Led children in group activities and assisted with homework (Monday thru Thursday – 175

hours)

Volunteer - MICHIGAN STATE UNIVERSITY East Lansing, Michigan

Helped with Red Cross Clean-up Project to improve environment

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