Manager Customer Service
Resume:
Junean E. Constantino
Enterprise, AL 36330
USA
Email: ***************@**********.***
Home: 334-***-****
Cell: 334-***-****
Work Experience
CAREER SUMMARY
Fifteen years experience in the areas of Human Resources, Policy Development and Legal
Compliance, Staffing, Customer and Employee Relations, Extensive Corporate Level Training,
and Administration. Skilled in recruiting, interviewing, training, and evaluating personnel.
Proven ability to manage projects, coordinating with all levels of staff while ensuring customer
satisfaction. Over 20 years experience providing exceptional customer service. Ability to
successfully work with employees of diverse backgrounds. Skilled in the use of Microsoft Word,
Excel, and PowerPoint, as well as automated accounting software programs.
World Acceptance Corporation
Enterprise Al United States
Supervisor: Dawn Perry, Asst Manager, 1-334-***-****; Contact: Yes
Hours per week: 40
Duties: Maintain a district consisting of 11 Branches in the legal department. Control 401 active
accounts with a ledger of $325,000.00 monthly. File all legal papers with 12 different District
County Courts in the State of Alabama. Handle all services of STATEMENT OF CLAIMS,
DEFAULT & CONSENT JUDGMENTS, GARNISHMENT AND GARNISHEE ANSWERS,
FINAL LIEN ON HOMES AND PROPERTIES, SATISFACTIONS OF JUDGMENTS, and
FILE MOTIONS WITH THE COURTS. Deal with public District and Small Civil Judges,
County Clerks, all motions to the courts. Ten Key Punch; Type 65 wpm; Work with little or no
Supervision.
Executive Review, INC (11/06/2008 -04/01/2009) Administrative Assistant/Team Leader
Ft Rucker, Al United States
Supervisor: Wayne Mote, 1-678-***-****; Contact: Yes
Hours per week: 40
Duties: Set up 18,000 Department of Public Works (DPW) real property files for a 2011 internal
audit by the Corps of Engineers. Track and monitor all vouchers, contracts, and Inventory Job
Order (IJO) for each and every file of physical property on FT Rucker. Audit all 18,000 files for
any dollar value that is not listed on IFS screen. Set up new filing system, go to and photo every
property on the FT Rucker Real Property Inventory (RPI).
Prologix/Anderson News (9/2007 - 3/2009) Merchandiser
Enterprise, AL United States
Supervisor: Perron Harrington, 334-***-****; Contact: Yes
Hours per week: 30
Duties: Reported to the Regional Manager on sales, inventory levels, customer satisfaction, and
community service activities; coordinated with six Store Managers to track data requirements for
reports and sales ratios. Received stock from vendors. Verified number of items being removed
from the store inventory. Developed marketing displays for merchandise.
Acosta/Kraft (3/2007 - 12/2007) Merchandiser
Dothan, AL United States
Supervisor: Steve Boone, UNK; Contact: Yes
Hours per week: 40
Duties: Team Leader in charge of supervising four merchandisers. Implemented new shelf plan-
o-grams and removed discontinued items for all Kraft products at 10 separate grocery stores
throughout southeast Alabama and Florida.
Larry's BBQ (8/2004 - 1/2007) Floor Manager
Daleville, AL United States
Supervisor: Debbie Sellers, 334-***-**** ; Contact: Yes
Hours per week: 40
Duties: Tracked and monitored appropriate staffing levels versus profits on an hourly, daily,
monthly and yearly basis to ensure achievement of profit margin goals. Provided one-on-one and
classroom training for personnel. Instructed personnel on occupational safety and health
standards ensuring compliance with all safety policies and procedures daily. Resolved issues
involving company hiring and related personnel policies. Supervised, evaluated, and created a
plan of action for improving performance standards.
Chili’s Bar and Grill (8/1996 - 2/2004) Corporate Trainer, Market Captain, Store Captain, Key
Employee, Store Opener
Clarksville, TN United States
Supervisor: Tracy Earls, 931-***-****; Contact: Yes
Hours per week: 40
Duties:
Policy Development:
Organized and implemented corporate policies and procedures, throughout a three state region,
consisting of 25 stores. Instrumental in establishing and implementing a Key Employee Program,
providing additional management opportunities to staff leaders. Developed a standardized file
maintenance program at two large retail chains, improving management/employee relations due
to establishing consistency and individual records on insurance, 401K, and profit sharing.
Updated and created store operational manuals, ensuring quality control and standardization of
operations.
Wrote policies and procedures for a Market Captain, which was implemented by corporate
headquarters regionally throughout Brinker International.
Legal Compliance:
knowledge of unemployment procedures, Workman’s compensation claims, Equal Employment
Opportunity, and I-9 paperwork requirements, while conducting store audits and staff training as
a Corporate Trainer.
Staffing:
Conducted new employee orientations and completed all required employee paperwork (I-9, W-4
(federal and state), IEOC Forms, insurance, profit sharing, etc.). Created and/or revised job
descriptions, resulting in more efficient corporate structure, saving personnel costs, and
enhancing customer services. Corporate Trainer in charge of coordinating time-sensitive projects,
including recruitment, interviews and hiring actions for over 250 personnel for new store
openings for Brinker International.
Administration:
Set up new stores including creating store files, inventory, financial transactions, training
program files for all levels of personnel, and home office files (insurance, licenses, profit
sharing, corporate standards, and employee files). Performed statistical labor market analysis to
determine salary trends and bonus structures and removed salary caps, successfully improving
competitiveness of wages and overall employee satisfaction and longevity with the company.
Purchased new office supplies for store openings, while staying within an office budget of $2500
per store. Expressed ideas in business meetings influencing positive activities with community
members, employees, managers, and customers (including military personnel).
Employee/Customer Relations/Communication Skills:
Organized and implemented numerous training seminars for groups of 50+ people. Conducted
presentations for up to 100 people, including both customer and co-worker groups (lecture,
PowerPoint, video). Coordinated large group contests, outings, and dinners for over 100 people.
Customer Service:
Greeted customers in a friendly manner and anticipated their needs. Established friendly and
long lasting customer base.
Wal-Mart/Target (8/1989-3/1993; 8/1985-8/1989) Administrative Assistant to Human Resource
Manager/Area Manager
Federal Way, Washington United States
Hours per week: 40
Duties: Served as Area Manager for Wal-Mart and Target, ensuring compliance with all human
resources policies and procedures. Corporate Training in charge of coordinating time-sensitive
projects, including recruitment, interviews and hiring actions for over 250 personnel for new
store openings, for Wal-Mart and Target. Developed a standardized file maintenance program,
improving management/employee relations due to establishing consistency and individual
records on insurance, 401K, and profit sharing.
Education
40 credit hours, Business, Minor: Human Resources, Evergreen Community College, Midway,
Washington, 1984-1987
Diploma, Federal Way High School, Federal Way, WA, 1981-1984
Additional Information
TRAINING
Professional Development Courses in the areas of customer relations, disgruntled
customers/employees, conflict resolution, financial management, recruitment and training,
management, quality control, customer satisfaction, total restaurant awareness, and operations.
CLEARANCE
Current National Agency Clearance (NAC).
Contact this candidate