Manager Administrative Assistant

ANNE MARINEZ

**** ****** ***** ***** • Okemos,

Michigan 48864

abj5mz@r.postjobfree.com • 517-***-****

OBJECTIVE

To obtain an administrative assistant position that rewards loyalty, hard work, dependability and positive results in the

team environment.

PROFESSIONAL EXPERIENCE

JACKSON NATIONAL LIFE INSURANCE COMPANY – Lansing, Michigan

Operations Development Program Associate/Manager Oct 2007 - Present

Daily management of a team of twenty-five associates in the Policy Owner Services department

responsible for the review and processing of customer-requested transactions while complying with

regulatory requirements

• Directing the processing of work and handling escalated phone calls from customers as needed; providing

support, coaching and motivation to the team

• Update procedures according to SEC/NAIC Compliance Regulations and communicate updates to relevant

personnel

• Responsible for recruitment, training, appraisal and corrective action for associates; conduct interviews of

external candidates and provide documented feedback to Human Resources upon completion; payroll review

and approval bi-weekly of reporting associates

• Interaction daily with internal and external Jackson sales representatives while making complex processing

and service decisions in support of those representatives and the Company

• Manage ongoing projects for the Policy Owner Services department while working in conjunction with the IT

department for testing and customer acceptance; provide bi-weekly status updates to the Chief Administrative

Officer (CAO); coordinate project meetings to ensure all deliverables are completed by a pre-determined

deadline

Licensing Specialist Oct 2006 –

Oct 2007

Responsible for the licensing, appointing and appointment termination of broker/dealers and their

registered representatives

• Update and record current agent/registered representative data on policy administration systems

• Daily contact with representatives from broker/dealer firms, registered producers, and internal and external

wholesalers of Jackson National Life Distributors, Inc.

• Ensure appointed and incoming agents are in compliance with national and state department of insurance

regulations

CHELI’S CHILI BAR & RESTAURANT – Dearborn, Michigan Aug 2003 – Sept 2006

Floor Manager and Bartender

Interaction with senior management, employees, and patrons in the day-to-day operation of a high end

restaurant

• Personally field and resolve guest complaints and questions

• Responsible for opening and closing establishment while overseeing co-workers’ duties; hire and train new

personnel

• Aid in planning, marketing, and implementation of promotional events

THE MATTHAU COMPANY – Los Angeles, California Dec 2001 - June 2002

Office/Personal Assistant

Office and Personal Assistant at a film production company

• Composed correspondence, interacted with the public, answered phones, filed & performed various clerical

duties

• Organized and delivered time-sensitive documents to law firms in the Los Angeles vicinity

• Aided and coordinated the relocation and reorganization of a new office location

EDUCATION

University of Michigan-Dearborn – Dearborn, Michigan May 2006 Graduation

• B.B.A., Marketing Concentration & Art History Minor Cumulative GPA: 3.38

SKILLS

• Microsoft Word, Excel, PowerPoint, Access, Outlook and Project; Typing 60+ wpm

Contact this candidate