Customer Service Manager
Resume:
Ms. Dustin McLaughlin
Rapid City, SD 57702
Phone 818-***-****
Email: ******.********@*****.***
EMPLOYMENT
**/** ******* ***** ***** WORKSHOP Rapid City, SD
Home Manager (Clinical Supervisor)
Provided personal support services to people with disabilities in their home, including assisting with
eating, bathing, skin and oral care, positioning and lifting. Assist with meeting personal goals such as self
administration of medications or living on their own. As a Home Manager, I am responsible for maintaining
an apartment setting facility. I supervise ten direct supporters. I make monthly staff schedules and daily
schedules for staff to follow. I provide clinical supervision for all staff. Facilitated meetings with
family/parents/guardians. Also facilitated monthly meetings for staff. I conducted fire drills monthly and
tornado drill quarterly. I maintained a friendly and healthy work environment for all staff.
09/04 – 09/06 TESH MEDIA GROUP Sherman Oaks, CA
Customer Service Rep / Production Assistant
Answered the customer service line assisting customers with questions regarding their orders for music
products including CD's, books, T shirts, and more as well as took and processed phone orders. Fulfilled
orders and shipped out product. Assisted the production department for the nationally syndicated, John
Tesh Radio Show by updating web content daily including text and audio files. Edited audio files to
separate topics for different sections of the Tesh.com website.
6/03 – 8/04 SANFORD'S GRUB & PUB Rapid City, SD
Hostess/Waitress
Greeted customers as they arrived and seated them. Waited tables and served customers.
6/02 – 4/03 RODEWAY INN Rapid City, SD
Housekeeper
Cleaned rooms 16+ rooms in a 400 room hotel.
EDUCATION
2004 2006 High School Diploma, Grant High School – Valley Glen, CA
2002 2004 Rapid City Central High School Rapid City, SD
COMPUTER SKILLS
Mac and PC Proficient
Computer programs: MS Office including Word, Excel, Outlook. Web browsers, AS400, Lotus Notes, EMARS;
Internet Explorer, Safari, Netscape, Firefox;
Sound Editing software; Wavepad and Audacity
SPECIAL TRAINING
JROTC (Junior Reserve Officer Training Corp) Program teaching leadership skills and managing priorities, first aid, rifle safety.
ROP Medical Assisted Nurses and filed paperwork, cleaned hospital rooms and escorted patients.
Medical Certification Medical Certification for non licensed personnel included completion of:
A twenty hour medication course given by an RN
Perform and pass 5 Clinical Evaluations and a written exam.
*First Aid and CPR Certified
Successfully completed a Supportive Supervisor class and implemented the tools
REFERENCES
References available upon request
Dustin McLaughlin
1626 Evergreen Dr., #12
Rapid City, SD 57702
Phone 818-***-****
Email: ******.********@*****.***
BUSINESS REFERENCES
BLACK HILLS WORKSHOP AND TRAIN CENTER
3650 Range Road
Rapid City, SD 57701
Supervisor: Connie Melvin
TESH MEDIA GROUP
13245 Riverside Dr., Ste 305
Sherman Oaks, CA 91423
Supervisor: George Hill
RODEWAY INN
2208 Mount Rushmore Road
Rapid City, SD 57701
Supervisor: Kathy
PERSONAL REFERENCES
Melissa Konrad
Home Manager
Ph: 605-***-****
Relationship: Co worker
Wanda Nelson
Drug and Alcohol Counselor
Ph: 818-***-****
Relationship: Friend
Becky Meyers Nau
Drug and Alcohol Counselor
Ph: 605-***-****
Relationship: Friend
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