Customer Service Human Resources

CAROL KASSAB

( ***** Ford Rd #*** Canton, MI ****7

( 248-***-**** ( abj5ki@r.postjobfree.com

( http://www.linkedin.com/pub/6/a78/1b1

PROFESSIONAL SUMMARY

Carol Kassab is a versatile recruiting professional with extensive

experience in the human resources. Her strengths include relationship

building, leading people, full life cycle recruitment, implementing

staffing programs, and creative strategies for obtaining top talent. She

offers excellent interpersonal skills and a track record of exceeding

expectations. Her presentation approach is polished yet comfortable when

addressing groups of all sizes and audience makeup ranging from students to

senior corporate executives. She has authored and delivered numerous

presentations on recruiting, diversity, immigration compliance and career

management. Carol has traveled the world successfully recruiting top

scholars, residents, and artists on behalf of United States higher learning

institutions.

PROFESSIONAL EXPERIENCE

Assistant Director, International Students and Scholars (OISS)

Wayne State University, Detroit, MI (June 2008 - Present)

. Direct a broad range of human resource functions for the OISS,

including staff training and development programs, managing

mediation and conflict resolution, and recruitment and retention

. Serve as subject matter expert on international employment for

the university to include; new employee orientation, creation of

an international hiring guide and compliance manual

. Initiate undergraduate and graduate diversity programs, training

sessions, and discussions to foster institutional goals

. Act as the primary liaison between the university and

stakeholder constituencies such as corporations, foreign

embassies and school's abroad for diversity outreach and

educational programming

. Represent the institution externally in recruitment and

community outreach initiatives.

. Accomplishments: Created the curriculum for an online training course

to educate employers on hiring foreign employees, Jointly designed and

administered the first cultural awareness program for university

staff, Launched and manage a project that automated international

employment requests to ensure I-9 compliance

Residency Program Coordinator - UPG Department of Urology

Wayne State University, Detroit, MI (June 2007 - June 2008)

. Recruited residents and physicians bringing staffing to full capacity

in a program that historically had difficulty attracting prospects.

. Drove the process that revamped the residency recruiting

program, leading to a year over year increase from 75 to 211

residency applications

. Administered HR processes, including hiring reports, offer

letters, salary reviews, performance reviews, and HR information

updates

. Managed the accreditation, credentialing, continuing education,

training, and certification of residents and faculty to ensure ACGME

and JCAHO compliance

. Acted as the key liaison between pharmaceutical companies and

medical schools to secure funding and recruit residents for the

department

. Created and implemented a "branding" strategy for use in recruiting

materials that made relocation to the Metro-Detroit area more

attractive to applicants.

. Accomplishments: Created new recruiting strategy which increased

number of residency applicants by almost 300%, Co-developed resident

training manual, Developed resident orientation workshop which

socialized residents to Metro-Detroit culture, medical community and

program obligations

Temporary Contract Human Resources Recruiter

Allstate Insurance Agency, Farmington Hills, MI (February 2007 - June

2007)

. Formed relationships with college placement offices

. Established a pipeline of candidates and implemented a tracking

system

. Scheduled and attended job fairs, career events

. Created and maintained posting of open position and conducted

phone interviews

. Oversaw the training of new employees

. Negotiated starting salaries and benefits

. Kept abreast of employment laws

. Created a learning lesion for an insurance college in Ohio

. Accomplishments: Developed a database to maintain proper

applicant flow records which increased the number of candidates

recruited for designated territory by 25%, Recruited and

completed a full hiring cycle for an applicant in the first

month under contract.

Career Services Manager

Okaloosa Walton College, Niceville, FL (August 2006 - January 2007)

. Developed and maintained corporate relationships by scheduling

conference calls, meetings and attending industry events which

lead to an increase of 50% attendance at career fairs and online

job postings

. Organized on-campus corporate presentations and learning

sessions to students

. Planned and collected data to track recruiting initiatives

. Oversee the strategic management and operational oversight of

the college department in order to provide streamlined

operations, reducing operating costs, and increasing

satisfaction

. Conducted pre-employment interviews for corporations

. Developed programs for students, alumni and community members to

increase employability skills.

. Explained employment benefits and new hire paperwork to

potential employees

. Kept abreast of employment laws Analyzed needs, implemented

technology into career resource center and influenced successful

change in local corporate recruiting patterns.

. Accomplishments: Developed relationships with faculty members

that increased student attendance at corporate learning sessions

by 90%, revamped testing administration and procedures to

include local industry needs; and introduced new professional

workshops to campus and outside community

Director, International Student Services

College for Creative Studies, Detroit, MI (May 2003 - August 2006)

. Developed all international annual objectives; budget,

recruiting, retaining and marketing plans

. Conducted an audit of recruiting initiatives to ensure quality

processes

. Develop business plan to bring professional working in overseas

automotive industry to Detroit for a short-term program

. Implemented multicultural and international insights during

successful recruiting engagements throughout Europe, Asia and

Canada.

. Co-chaired with office of multi-cultural affairs to delivered

campus diversity and community outreach programming

. Collaborated with departments to deliver campus-wide employee

and student health and wellness activities

. Accomplishments: successfully managed and allocated department

fiscal budget in excess of $86,000; created policies and

procedures for newly founded office to include database

management, program development and online services; developed

and administered diversity, cross-cultural and retention

programs; and increased study abroad participation by 100%

Assistant Director, Office of Career Services

College for Creative Studies, Detroit, MI (March 2000 - May 2003)

. Developed and maintained corporate relationships by scheduling

conference calls, meetings and attending industry events

. Acted as liaison between the college and corporation to organize

on-campus corporate presentations, career fairs, individual

recruiting days and sponsored projects

. Directed the campus-wide internship program, including

curriculum development, instruction for the semester internship

class and seminar for internship participants

. Created and conducted presentations for students on how to write

cover letters and resumes and how to conduct job searches

. Provided career coaching to students and alumni,

. Created and executed career planning preparation guides

. Conducted and created salary surveys

. Explained employment benefits and new hire paperwork to

potential employees

. Accomplishments: Co-established office, successfully managed and

allocated department fiscal budget of $90,000; Coordinated

successful recruitment fairs which led to 90% placement rate,

outperforming peer programs

Recruiting Coordinator

Personnel Unlimited, Madison Heights, MI (October 1999 - March 2000)

. Placed employment ads with newspapers, internet sites and other

online resources

. Scheduled interviews, managed interviewing, testing and hiring

processes adhering to (EEO), (ADA) and other government-

compliance requirements

. Maintained confidential files, conducted background checks,

including credit and criminal checks, and drug testing

. Coordinated training sessions and conducted new-hire orientation

. Accomplishments: Transferred over 300 employment records from

paper to electronic format, which increased recruiting efforts

by 25%

Sales Associate/Customer Service Representative

Heslop's Inc., Troy, MI (January 1995 - October 1999)

. Exceeded annual sales goals by 25%

. Represented organization at various professional events

. Dealt in all aspects of customer service and business relations

. Accomplishments: Top bridal registrar for two consecutive years

and exceeded annual sales goals of over $125,000.

EDUCATION

Master of Arts, Organizational Leadership, Human Resources (2006)

University of Sienna Heights, MI

Thesis," Socialization Programs in the Workplace"

Bachelor of Arts, English (1999)

Wayne State University, MI

SOFTWARE KNOWLEDGE

Microsoft Office Taleo GroupWise

Filemaker Pro Colleague Decyphercorp

PhotoShop Illustrator College Central

Network

SEVIS Raisers Edge E-Path

PROFESSIONAL AND ACADEMIC PRESENTATIONS (2001 - 2010)

"The FYI of Foreign Employment", Wayne State University, 2008-2010

"Diversity- Building Bridges to Understanding" Wayne State University,

2008

"How to Land that Job", Okaloosa Walton College-Career Services, 2006

"Networking" Okaloosa Walton College-Career Services, 2006

"Diversity in the Workplace" Okaloosa Walton College-Career Services,

2006

"Socialization Programs In the Workplace" Sienna Heights University,

Graduate Program, 2006

"Diversity Defined" College for Creative Studies-International Office

and Multi-Cultural affairs, 2005

"Training for Change", College for Creative Studies-International

Office, 2005

"Introduction to United States, Education System and Culture" College

for Creative Studies-International Office and Linden Tours, 2004

"Arm-Chair Recruiting", College for Creative Studies-International

Office, 2003

"Freelance Basics" College for Creative Studies -Career Services, 2003

"Your Five-Step Career Plan" College for Creative Studies -Career

Services, 2003

"Creating an Electronic Resume," College for Creative Studies -Career

Services, 2001

PROFESSIONAL MEMBERSHIPS

-SHRM: Society of Human Resource Management

-NAFSA: National Association of Foreign Student Advisors

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