Customer Service Executive Assistant

SARAH A. RIGGS

**** ***** **., ***. *-***, Norwalk, Iowa 50211

Home 515-***-**** • Cell 847-***-**** • abj5jt@r.postjobfree.com

PROFESSIONAL EXPERIENCE

S.T.A.T.E. Testing, L.L.C, East Dundee, IL.

Executive Assistant to the President 2007-2008

• Directly supported company’s President and handled administrative responsibilities.

• Provided telephone support in an office of eight.

• Worked with clients in taking orders and scheduling S.T.A.T.E. techs on-site to provide field tests for

concrete, asphalt, soils and aggregate materials to ensure procedures adhere to materials standards

of tollways, highways, and roads within the state of Illinois.

United Airlines Mileage Plus, Long Beach, CA and Rolling Meadows, IL

Executive Assistant to the President 2002-2006

Executive Assistant to the Vice President, Customer Service 1989-2002

Provided trusted assistance to the company’s highest ranking executives and handled the full spectrum of

office administration and secretarial responsibilities

• Established office systems, streamlined operations and improved internal processes to ensure

efficient workflow, accuracy, and timeliness of information reporting. Intuitive in identifying

weaknesses and proactive in developing solutions that comply with company mission.

• Planned and executed international and domestic travel itineraries for 12 corporate staff as well as

field personnel’s trips to corporate headquarters. Researched special requirements for international

travelers such as passports and immunizations/shots.

• Delivered exemplary service to corporate executives, high-ranking government officials, and premier

frequent flyers, resolving issues and responding to special requests, to ensure complete satisfaction

and traveler retention.

• Orchestrated in-house training sessions for corporate and field personnel, including schedule

development, room reservations, food service, agenda and training material preparation, and after-

hours function planning.

• Prepared for the highly confidential transition of corporate operations from Los Angeles to Chicago.

Researched and calculated separation packages for 600+ exempt and non-exempt employees.

• Compiled results of quarterly Consistency Meetings and generated meaningful reports for executive

evaluation. Managed the preparation of the Corporate Customer Service quarterly report for parent

company.

American Medical International/Professional Hospital Services, Anaheim and Marina del Rey, CA. 1975-1988

Marketing Assistant to the Vice President/Director of Marketing of Professional Hospital Services

• Conducted cold calls to hospital business offices, sent letters of introduction with product overview,

and built a file of prospective clients.

• Under the direction of Director of Marketing, prepared proposals for and delivered to prospective

clients.

• Wrote and prepared letters, memos over my signature as well as that of the Director of Marketing.

• Arranged quarterly offsite meetings for existing clients to discuss systems, present new

enhancements and explore future client needs and our offerings. Coordinated hotel, travel, meeting

rooms and ancillary needs. Assisted in the preparation of materials used at the meetings.

• Prepared quarterly sales reports to be forwarded to the President of Professional Hospital Services.

COMPUTER SKILLS & EDUCATION

Computer Skills: Microsoft Word, Excel, PowerPoint, Internet Explorer, Outlook

Education: Liberal Arts • Cerritos Community College, Norwalk, CA

Contact this candidate