Customer Service Real Estate

DALIA ASSI

**** ********** **, ************, ** *2256, Phone: 904-***-****, Email:

abj5jj@r.postjobfree.com

Objective To secure a position as a Paralegal in a Law Firm that can use

a legal professional with outstanding research,

networking, and supportive skills.

Education Associate in Science Degree, 1999, "La Sagesse University"

Beirut, Lebanon.

Paralegal Certification, 01/2010, University of North Florida

Continuing Education, Legal Studies Institute, Jacksonville, FL

Membership: Northeast Florida Paralegal Association

Real Estate Certification, 2003, Watson School of Real Estate,

Jacksonville, FL

Coursework: License law and Administration, Agency & Ethics,

Federal and State Housing Law, Real Estate Contracts

Skills Technical: Microsoft Office Suite, Westlaw; Languages:

English, French and Arabic

Related MetLife / SouthCoast Financial Services, Jacksonville, FL

Experience Personal Marketing and Human Resource Assistant, 2/2009 to

Present

. Maintain and update clients' accounts using "Smart Office"

software

. Prepare agendas, planned and schedule meetings and

appointments

. Organize and maintain paper and electronic files

. On-going web training via distance learning program:

compliance and product knowledge

. Assist with the processing of applicants for organization's

vacancies

. Handle orders for printed materials

Diversified Consultant Inc., Jacksonville, FL

Customer Service/ Collection, 2007-2008

. Reviewed terms, service and credit contract with customers

. Reviewed delinquent accounts; worked with customer to assure

active status

. Utilized "skip tracing" to track customers' contact

information

Dillards, Jacksonville, FL

Sales Associate, 2005-2007

. Consistently met and exceeded sales quotas

. Facilitated promotional activities

. Achieved an Outstanding Performance recognition for promoting

Dillard's credit card

. Developed ongoing customer relationships enhancing future

sale

Courtyard Deli, Jacksonville, FL (family owned business)

Cashier, 2001-2002

. Handled and processed customers' orders

. Organized and prepared special events

The Modern Trading and Contracting Company, Beirut, Lebanon

Administrative Assistant, 1997-2000

. Created letters for executive staff members

. Translated business correspondence

. Documented minutes of meetings; coordinated meetings, travel

plans and special events

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