Customer Service Sales

Teleisha Minto Boyd

**** ** **** ****** ***. ***

Lauderhill, Florida 33319

Mobile: 786-***-****

E-Mail: abj5h4@r.postjobfree.com

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To attain a position in a dynamic organization where my education, training

and experience can be used to create value and assist in achieving the

goals of the organization while enabling my personal growth and

development.

PROFESSIONAL EXPERIENCE

10/2009-10/2010 Macys, Brooklyn, New York

Administrative Support Team Member

. Perform HR administrative functions including

processing new hires, LOA, Payroll, benefits, 401K,

retirement, pension, TIA corrections, vacation, holiday

time, transfers, and terminations.

. Accountable for all aspect of hiring, screening and

recruiting for entry level sales.

. Train new Hires to maintain excellent customer service

and selling skills for store openings.

. Serves as the point person in all HR inquires from

executives, associates, applicants and customers.

. Clearly communicate store, company and departmental

objectives to staff and executives.

. Create a positive work environment that results in

excellent customer service and cultivates a service,

selling and client focused setting.

. Served as a MSS planner generating schedules for the

entire store, maximizing staff levels while adhering to

the company's financial plan.

. Performing administrative duties, which include

generating reports, ordering supplies, maintaining

employee files and documentation.

. Processed salary advances for employees.

. Processed petty cash for associates and managers.

. Research and resolve cash shortage.

. Performs monthly cash office self audits.

. Prepare daily cash deposit for the entire store.

. Balance vault and other cash functions on a daily

basis.

. Replenish registers and balance change drawers.

. Open safes and distributed banks throughout the store.

8/2007-2008 Policy Consulting Services, Kingston, Jamaica

Research Analyst Supervisor

. Researching data for organizations and political

parties.

. Analyze data from clients and their competition in the

Marketing sector and political arena.

. Providing recommendations based on the analysis of the

data researched.

08/2006-2007 Affiliated Computer Services Incorporated, Montego Bay,

Jamaica

Senior Associates

. Maintaining the accounts of all clients.

. Processing checks for vendors.

. Special handling checks for all vendors.

. Approving manual and automated set up for vendors.

05/2003-2006 Sandals Montego Bay, Montego Bay, Jamaica

Front Desk Agent

. Check in and out guests, make reservations and book

tours for guests.

. Check off days sale for the hotel, closing batch etc.

. Assist with customer complaints.

Summer

(2002) Policy Consulting Services, Kingston, Jamaica

Accounting Clerk

. Efficiently updated accounting records namely: bank

reconciliations, cash book, profit and loss accounts and

GCT returns.

. Preparing journal entries which are accurate in helping the

company to balance the records each financial period.

Summer

(2001) Restaurants Associate s of Jamaica (Burger King),

Kingston, Jamaica

Associate

. Worked in all area of the store.

Summer

(1999-2001) Policy Consulting Services, Kingston, Jamaica

Clerk

. Entering data in the company's database.

. Filing and records keeping.

EDUCATION University of Technology Jamaica, Kingston, Jamaica

From 2002-2006

Awarded a Bachelors Degree (Honors)

Major: Finance

Minor: International Business

Other Qualifications

. Basic Conversational French

. Excellent Knowledge of Microsoft PowerPoint, Word, Access,

Excel and Publisher. JD Edwards -One world and BPO.

Accounting Software -Citrix and System 2000. Human Resource

Software - Taleo, PeopleSoft and Mainframe.

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