Sales Customer Service

N EVI L LE A. SKEETE

*** ******* **. **

Lilburn, GA 30047

Mobile: 404-***-****

*************@*******.***

EXPERIENCE:

Business Review Analyst

Elavon/US Bancorp, Atlanta, GA February 2010-Present:

Takes assigned reviews from original request through final decision by working closely with

merchants to identify and maximize opportunities to upsell and cross sell Elavon products,

services and programs while monitoring all phases of the review lifecycle. Job also entails

p roblem solving, decision-making, strong communication, interpersonal and presentation

skills as well as inf luencing and sales aptitude.

Loan Officer

Ascent Home Loans, Inc. • Englewood, CO • Dec. 2008 – Dec. 2009

Primary function was to engage potential borrowers, assess their needs, analyze their

credit/financial profiles and recommend the most suitable mortgage strategy to suit their

needs. Job required the strong knowledge of underwri ting criteria, utilization of telephone

communication techniques, t ime management and effective organization of multiple tasks

i n order to meet aggressive sales objectives.

Loan Officer

Lending Solutions, Inc. • Duluth, GA • Mar. 2008 – Nov. 2008

Originated Conventional, FHA /VA and Jumbo loans utilizing company-provided internet

Lending Tree t ier 1 leads in a high pressure call center. Prepared refinance and purchase

loan packages for processing and submission to underwri ting for final approval. Position

required aggressive inbound/outbound call effort in order to secure potential borrowers in a

h ighly competitive sales environment. Also solicited Realtors, bankers, insurance

companies, CPA’s, t rade groups, home improvement retailers, professionals and other

l ucrative sources of business on order to maximize sales efforts.

Loan Officer/Marketing Director

Cross Country Mortgage Services, Inc. • Lawrenceville, GA • May 2000 – Feb. 2008

P rimarily responsible for developing and executing aggressive marketing campaign strategy

i n order to drive branch sales volume. Job also entailed coordinating all aspects of the

mortgage application process. Developed strong knowledge of FNMA/FHLMC and FHA

secondary market investor guidelines as well as a thorough grasp of mortgage underwri ting

c riteria. Other responsibilities included setting and meeting company sales goals. Also

completed all state mandated continuing education course work as required.

Loan Officer - Team Leader

Conseco Finance/Greentree Mortgage, Inc. • Tucker, GA • Dec. 1996 – May 2000

Managed and supervised designated team of mortgage sales consultants to meet lofty sales

objectives. Worked closely with home improvement and Realtor referral base.

Customer Service Team Leader

J.I. Kislak Mortgage, Inc. • Miami Lakes, FL • Feb 1991 – Aug. 1996

Excelled as team leader for the nation’s largest, privately held, mortgage servicing

operation. Responsible for overseeing team of CSR’s in high-pressure in-bound call center.

Participated in aggressive portfolio refinance sales campaign to exceed corporate sales

goals.

Product Manager • Community Reinvestment Act Officer (CRA)

Chase Bank, N.A. • United States Virgin Islands Group

June 1984 – Dec. 1990

Responsible for formulating, shaping and implementing successful consumer lending and

banking products via Program Approval Memorandums (PAMS). Ut ilized Gantt Charts and

developed community focus groups as a prerequisite to launching numerous projects and

p roducts to the banking public. Successful projects included an ATM network, Home Equity

L ines of Credit, Adjustable Rate Mortgages and Direct Deposit Payroll among others.

Established and fostered positive relations with Realtors, Auto Dealers, Professional

G roups and other lucrative sources of business. Monitored lending practices to ensure CRA

requirements were met.

EDUCATION:

University of the Virgin Islands

United States Virgin Islands

Bachelor of Finance, 1981 – 1984

• P resident’s Club, 1983 – 1984

• Dean’s L ist, 1983 – 1984

PROFESSIONAL

TRAIN ING

Chase Bank Western Hemisphere Professional Development Center

San Juan, Puerto Rico

Commercial/Consumer Credit Analyst t raining program

• Omega Sales Performance Workshop

• Achieving Extraordinary Customer Relations

• Outstanding Accomplishments in Salesmanship

• Telephone Techniques

• Microsoft Office/Excel/Powerpoint

• Calyx Point, Encompass software

REFERENCES

Furnished upon request.

Contact this candidate