Gloria Aponte

*** **** ***** ******

Newport, WA 99156

509-***-****

abj5eb@r.postjobfree.com

Objective: To obtain a challenging and responsible position,

utilizing the abilities that I have through my past

experience and training, with the opportunity

for professional growth based on performance.

Education: Home schooled

After I completed my twelfth year of high school I

received my GED

Experience: Flextronics 11/2008

- 06/2010 Customer Service Technician-Assisting

customers with their phones; troubleshooting phone

issues; going through the sales process with

customers to discover the right device for their needs; customer

account overviews; changing calling plans; adding and removing

features on customer accounts; adding new lines of

service; merging customer accounts; greeting

customers as they come in the store; answering

phones in a professional manner; opening and closing the

store; keeping up to date on new products; handling customer

escalations; solving customer issues; maintaining and improving my

sale goals and quotas every month.

Dollars and Deals/ 09/2006

- 10-2008

Dog Gone Wild Shoes/Newport Video

Cashier/Sales Associate- There were three sections inside the store

and I was trained in every section: running the cash registers; pricing

and putting out merchandise; opening and closing all sections of the

store; tallying the weekly receipts; handling the money drops; running

bank deposits; selling shoes on commission bases; selling furniture;

ordering and entering in new merchandise into the computers; renting

out and checking back in videos. My experience in customer service also

includes helping customers find and try on merchandise; handling returns

and exchanges; helping customers out to their car and calling

customers on the video store late list.

Newport WA Food Bank 08/2006 - 12/2006

Volunteer- I volunteered weekly for a few months at the Newport Food Bank

while in high school. My duties included: Handling and serving customers;

filing paperwork; assisting customers in filling out paperwork; faxing,

copying, data entry, stocking food shelves; sweeping and vacuuming.

Aponte Computer Services 06/2004 - 09/2004

Bookkeeper- I trained in book keeping for a small

business.

I learned many aspects of the QuickBooks Software,

including accounts receivable and accounts payable,

and reconciling the bank statements. I also learned to

answer the phone in a professional manner, take

messages, serve customers, file paperwork, data entry

and organization.

Newport Public Library 07/2002 - 07/2005

Volunteer- I volunteered at the Newport Public

Library each summer for three years while they held the

Newport Summer Reading Program. My duties

included: Setting up the craft tables; preparing the

materials; making samples for the children; reading aloud and

organizing games. I assisted the children as they made their

crafts; passed out lunches and then cleaned up

afterward.

Skills: Eight plus years in customer service, basic

computer skills. Clerical work: typing, filing,

labeling, using a 10 key, data entry. Two plus

years working in sales and learning the sales process. Organization and

mentoring.

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